Supervisor - Beach Club

Loews Hotels & Co•Orlando, FL

2d•Onsite

About The Position

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture. We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others. Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. Join the band and deliver show-stopping service at one of the coolest hotels on the planet, designed as a rock star’s mansion. Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

Requirements

Food and Beverage Restaurant Experience is required
Strong organizational skills.
Excellent guest service skills.
Must be able to withstand outdoor elements for long periods of time
Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
Must be able to work a flexible schedule, nights, weekends and holidays as required.

Nice To Haves

One to two years of lead or supervisor restaurant experience preferred.
Liquor and beverage knowledge preferred.
Knowledge of Microsoft Office preferred.
Proven experience working in high-volume Food and Beverage operations preferred.

Responsibilities

Oversee daily operations of assigned food and beverage outlets or shifts to ensure efficiency.
Monitor service quality, food presentation, and guest satisfaction to uphold high standards.
Coordinate with kitchen staff to ensure timely and accurate food preparation and delivery.
Assist with planning and managing special events, banquets, and private functions.
Greet guests, address inquiries, and resolve complaints promptly and professionally.
Gather and analyze guest feedback to suggest improvements and enhance experiences.
Supervise, schedule, and delegate tasks to service staff, ensuring balanced workloads.
Conduct pre-shift meetings to communicate priorities, updates, and promotions.
Support recruitment, onboarding, and training of new team members.
Provide ongoing coaching and feedback to maintain service excellence.
Monitor inventory and stock levels, coordinating purchases to meet operational needs.
Track sales, control waste, and implement portion control to optimize profitability.
Ensure compliance with health, safety, and hygiene regulations across all operations.
Other duties as assigned.