Supervisor-Auto

Revecore • Remote,

3d • Remote

About The Position

Directs and supervises a team within the Auto Claims Department. Supervises client performance and trains and develops team members.

Requirements

• Ability to communicate effectively verbally and in writing
• Ability to effectively analyze and resolve problems; ability to be assertive when presenting solutions
• Ability to organize and set priorities according to situational demands and work effectively under minimal supervision
• Willingness to work cooperatively in a teamwork environment
• Thorough understanding of all equipment, methods, and procedures in order to effectively train new hires and to upgrade the skills of existing personnel
• Carries out supervisory, responsibilities in accordance with Revecore's policies and applicable Federal, State, and local laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• A quiet, distraction-free work environment within the home
• Secure and reliable internet connection required
• Internet speeds greater than 20 Mbps download and 10 Mbps upload
• Workspace must accommodate workstation equipment and allow for productive work performance
• Must reside in the United States within one of the states listed below: Alabama, Arkansas, Connecticut, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, West Virginia and Wisconsin

Responsibilities

• Responsible for meeting and maintaining region benchmarks and goals, including revenue, aged and overall production goals
• Supervises a team within the Auto Claims Department and performs all supervisory responsibilities described below
• Compiles and reviews productivity reports and audits such as revenue benchmarking, aged accounts, etc. Provides follow-up with staff and appropriate departments
• Responds to provider requests by reopening or closing accounts. Distributes or completes special projects for clients who require additional attention
• Coordinates with Senior Management to discuss issues, incentives, and special projects
• Assists with and attends continuous training through activities such as work review, QA sessions, Lunch n Learns, team meetings, one-on-one coaching, and Continuing Education Classes
• Tracks and reports team revenue on a daily basis
• Optimize and increase Process Efficiencies
• Maintain Team Baseline
• Maintain Aging by Client
• Reviews, edits, and approves denial requests. Ensures Claims Specialists are using correct text and respond to any questions, issues, etc. with regard to the denial process
• Develops employees to be able to process their own denials
• Conducts work reviews and assesses employees' worked accounts by reviewing errors reported by regional QA Department
• Provides continuous training and assistance to team members by answering relevant questions
• Alerts Claims Specialists of daily and weekly checklist goals. Documents and reviews weekly team performance
• Reviews and investigates ICR and QA enquiries regarding client questions, issues and updates
• Works with ICR to resolve issues with client accounts.
• Performs special projects as assigned
• Maintain confidential information, whether verbal, written or electronic, which I will learn in the course of my work at Revecore
• Will not access or attempt to access confidential data that is unrelated to my job duties in the course of my work at Revecore
• Will not disclose Protected Health Information (PHI) in violation of law

Benefits

• medical, dental, vision, and life insurance benefits are available on day 1
• excellent work/life balance
• Employee Resource Groups build community and foster a culture of belonging and inclusion
• 401(k) contributions are matched
• career growth opportunities
• 12 paid holidays and uncapped paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed