Supervisor, Auto Ops Sticker QC

Fanatics Collectibles • Sunnyvale, TX

12h

About The Position

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators. Fanatics Collectibles is looking for a QC Supervisor, Stickers to lead quality-control operations for our Autograph Operations team as it pertains to sticker autographs. This role serves as the leader of our Quality Control department and is responsible for ensuring that sticker autographs that make it into our product are of the highest caliber, inventoried & documented properly, and delivered on-time for production. The ideal candidate is a self-starter with strong analytical skills, experience leading teams and coaching junior team members on new processes & tech. Candidates with a passion for sports, culture, & entertainment will find themselves a strong cultural fit.

Requirements

• Bachelor’s degree in business, Analytics, Finance, or a relatable field, required
• Strong critical thinking and problem-solving skills
• Proficient experience with Microsoft Office Suite (Outlook, Excel, Powerpoint), required
• Ability to sit and focus on a computer screen for extended periods of time, required
• Excellent verbal and written communication skills, required
• Strong leadership and presentation skills required

Nice To Haves

• 3+ years of supervisory or leadership experience in manufacturing or production environments, preferred
• Prior experience with data management systems, a plus
• Prior experience with Power BI and other data visualization tools, a plus

Responsibilities

• Manages the end-to-end quality control process for unsigned and signed stickers
• Effectively communicates with Athlete Partnerships and Brand teams to resolve issues/discrepancies related to sticker autographs.
• Supervises QC Leads and management of temp labor, to include timesheets, absences, improvement tracker, and productivity to ensure temp labor stays on task at all times.
• Manages color component and parallel updates in Airtable/NCF, ensuring subsets across all products have proper colors and parallels aligned.
• Manages and tracks quality control KPI's, to include unsigned stickers received, signed stickers received, defect rates, throughput/hour, and other critical KPI's
• Responsible for managing QC Team Lead and Data Entry Lead, ensuring on-card inventory is organized/accurate, data entry is accurate and complete, and 100% on-time delivery of pack outs to vendors
• Manages QC Backlog, ensuring backlog at end of week is <5K, unless during high-volume periods
• Supervises quality control training to newly onboarded associates and re-trainings for existing associates monthly

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees