Supervisor, Authentication

GOAT Group • Easton, PA

2d • Onsite

About The Position

The Supervisor, Authentication is responsible for the management and day-to-day strategy of the Authentication team. You’ll partner with Operations leadership to develop a plan for continued growth and development and ensure SLA compliance while upholding our quality and safety standards.

Requirements

• 2+ years of supervisory or leadership experience with a background in product authentication
• Knowledge of and passion for sneakers and apparel, including familiarity with industry trends and resources
• Strong attention to detail, problem-solving and decision-making skills
• A quick learner and self-starter, capable of working independently and handling increasing levels of responsibility
• Strong verbal and written communication skills with the ability to convey their views to others
• Ability to lift and move boxes (up to 35 pounds)
• Willingness and ability to work extended hours as needed, including weekends and holidays, during peak times to meet business needs

Responsibilities

• Be responsible for day-to-day operations, quality control & supervision of the Authentication team, including actively communicating in the Slack channels, informal daily check in's, coaching on performance and assisting with scheduling needs of the Authentication team, as needed
• Execute and track operational goals and is responsible for troubleshooting performance issues related to Cost Per Order (CPO)
• Foster a culture of safety, teamwork and continuous learning by upholding GOAT's quality and safety standards and ensuring SLA compliance
• Be responsible for the day-to-day people management and development of the Authentication team, including coaching employees to meet operational goals, performance management and training.
• Work cross-functionally to drive Quality Control expectations within Authentication
• Support tracking and troubleshooting order issues, e.g. misverification reports, and audits to support the team.
• Act as the last line of defense for any order issues
• Work in a dynamic warehouse environment with heavy equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed