Supervisor Attractions, Harry Potter and the Forbidden Journey™

NBCUniversal•Universal City, CA

11d•$27 - $30•Onsite

About The Position

As an Attractions Supervisor, in partnership with the Attractions manager and Assistant Manager, you will be responsible for the growth and development of the lead team, maintaining strategic, financial and daily operational plans that support overall guest and team member satisfaction of the attraction.

Requirements

Minimum 2 years of operations management experience in theme park or hospitality industry, including experience in guest service preferred.
Must be available to work on weekends, holidays and nights as required.
Must have excellent written and verbal skills
Must be proficient in Microsoft programs such as Word and Excel.

Nice To Haves

Bachelor’s degree in Business, Operations, or Hospitality is highly preferred
Proven ability to work well under pressure, meeting tight deadlines, and simultaneously managing multiple projects.
Excellent communication
Experience managing in a union environment
Strong interpersonal and analytical skills
Proactive thinker/self-starter
Strong guest service experience with conflict resolution.
Theme Park experience highly preferred.
Able to prioritize work-load and have the ability to multi-task in a fast paced work environment
Demonstrates sound judgment and independent thinking as well as an ability to troubleshoot and problem solve in real-time.
Detail-oriented and organized with the ability to work seamlessly within a broader team to achieve desired results.

Responsibilities

Responsible for growth and development of Leads
Supervise daily operation of Attraction in Duty Management capacity
Maintaining focus on safety and positive internal and external guest service
Maintains the operational efficiency of Attraction during park hours and seasonal/special events, including assisting management with developing plans for high efficiency and low wait times through active participation in managing guest flow experience
Helps ensure artistic and thematic integrity of attraction.
Supports the scheduling department in reviewing the team member schedules weekly
Ensures department understands and follows all company policies and procedures.
Crisis management including Guests’ and Team Members Medical/Emergency situations
Investigates incidents including Team Member/Guests’ complaints
Advocates for active participation in all safety programs, including forming partnership with Environmental Health and Safety group
Supports the Team Members and Guest satisfaction programs and ensures the staff understands the importance of the programs.
Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships.