Visitor Services Assistant, The Harry Ransom Center

University of Texas at Austin

1d • Onsite

About The Position

The Harry Ransom Center is a renowned humanities research library and museum at The University of Texas at Austin, housing extensive collections that offer unique insights into the creative process of writers and artists. Visitors engage with these collections through research, exhibitions, publications, and various programs. The Ransom Center aims to foster discovery, inspire creativity, and advance understanding of the humanities by preserving and sharing its collections. The Visitor Services Assistant will serve as front desk staff, welcoming visitors, accepting donations, selling merchandise, and providing exceptional customer service while enforcing museum policies. This role also provides administrative support for the Ransom Center shop and volunteer events.

Requirements

• 2 years of experience in customer service or front desk coordination.
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Experience keeping organized records.
• Strong organization, time management, and written, verbal, and interpersonal communication skills.
• Ability to develop collaborative partnerships with campus and community members.
• Ability to interact positively and communicate clearly with supervisor, co-workers, and all constituents including faculty, staff, volunteers, and students.
• Availability on weekends.
• Relevant education and experience may be substituted as appropriate.

Nice To Haves

• 3 or more years of experience in customer service or front desk coordination.
• UT administrative experience; knowledge of university policies and procedures.
• Excellent communication skills and ability to manage front desk duties.
• Expert level attention to detail, including documentation of standards for future work.
• Demonstrated ability to manage multiple concurrent projects and time.
• Familiarity with library or museum visitor services field knowledge.

Responsibilities

• Welcome visitors and tour groups; provide collection and exhibition assistance to visitors of the Ransom Center galleries.
• Work collaboratively with visitor services volunteers.
• Process donations and merchandise sales as part of the Visitor Services team, using a credit card machine and cash handling.
• Establish and record sales and receipts, using a point-of-sale program.
• Restock merchandise in the gift shop.
• Prepare shop financial reports.
• Update volunteer website with exhibition research and policies.
• Collect email addresses, visitor numbers, and conduct visitor experience surveys with visitors to the Center.
• Assist with scheduling and training for Visitor Services volunteers.
• Assist in scheduling and confirming group and school tours.
• Provide recommendations and research on Visitor Services desk role and activities.
• Other related functions as assigned.

Benefits

• Teacher Retirement System of Texas (TRS) retirement plan (if position meets eligibility criteria)
• Equal Opportunity Employer policies
• Pay Transparency policies
• Employment Eligibility Verification (I-9 form completion)
• E-Verify participation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed