Supervisor, Aquatics

SeaWorld•Orlando, FL

About The Position

The Supervisor, Aquatics leads efforts to provide safe, positive, and memorable guest experiences while overseeing the Aquatics team. The role ensures service and operational standards are met, responds to guest concerns, supports and develops team members, and manages area procedures and labor budgets as directed by the Aquatics Manager. The position also supports limited pre- and post-season setup and breakdown and requires work indoors and outdoors in varying weather conditions.

Requirements

Must be at least 18 years of age.
At least one year of leadership experience or equivalent external experience.
Must have American Red Cross Lifeguarding or Shallow Water Lifeguarding, First Aid, CPR/AED for Lifeguards, and Water Park Skills certifications, or be able to pass all requirements to obtain them.
Maintain an acceptable level of proficiency in park knowledge, water rescue, CPR/AED, and First Aid skills.
Passion for customer service.
Excellent multitasking and time management skills.
Outstanding communication and problem-solving abilities.
Active listening skills and ability to anticipate guests’ needs.
Ability to work as part of a team to promote and ensure a safe and secure environment.
Flexibility to perform varied duties.
Ability to act responsibly with high attention to safety.
Ability to lift, push, pull, and/or carry up to 50 pounds.
Ability to walk and stand extensively throughout the work shift.
Ability to kneel, squat, bend from floor to waist and waist to overhead, reach overhead, and perform simple grasping and fine hand manipulation tasks, including using tools, a keyboard, and writing.
Must comply with SEA grooming guidelines and employment standards.
Must provide flexible, consistent availability, including nights, weekends, and holidays, and adhere to the Holiday and Availability agreement.
Ability to work indoors and outdoors in varying weather, including extreme heat.

Nice To Haves

High school diploma preferred.

Responsibilities

Provide exemplary guest service and ensure Operations Standards are met.
Resolve guest concerns, investigate recurring guest issues, and recommend corrective actions.
Ensure team members provide a high level of guest courtesy and recognize and reward exceptional service.
Interview and hire leadership team members.
Supervise, train, and counsel team members, team leads, and assistant supervisors.
Enforce and comply with safety procedures, guidelines, and park policies and procedures.
Ensure compliance with Child Labor Laws regarding breaks, lunches, and hours worked per day.
Oversee water and first aid send-outs.
Monitor and control labor budgets as directed by the Aquatics Manager.
Manage area opening and closing procedures and ensure tasks are completed promptly.
Assist with pre- and post-season setup and breakdown on a limited basis, including administrative and outdoor work.
Perform cleaning duties, including using cleaning chemicals.
Practice safe work habits, use Personal Protection Equipment (PPE), and report unsafe situations.
Complete legal, company, and department training requirements within established timelines.