Supervisor - Ambulatory

Fisher-Titus Medical Center•Norwalk, OH

2d•Onsite

About The Position

The Ambulatory Office Supervisor leads daily front- and back-office operations for a high-volume Ambulatory practice, ensuring exceptional patient access, safe and efficient clinic flow, and compliant coordination of procedures. This role directly supervises patient access staff (front desk, call center), medical assistants, and care coordinators; partners closely with providers, and other departments within the organization, and drives performance in scheduling accuracy, prior authorization, revenue cycle capture, and patient experience.

Requirements

Directly supervises patient access staff (front desk, call center), medical assistants, and care coordinators
Partners closely with providers, and other departments within the organization
Drives performance in scheduling accuracy, prior authorization, revenue cycle capture, and patient experience.
Use Cerner to optimize workflows

Responsibilities

Oversee daily clinic operations (check-in/out, rooming readiness, clinical assignments, templating, add-ons) to meet provider productivity and cycle-time targets.
Manage procedure scheduling, patient instructions and outside referrals.
Coordinate on block utilization, case sequencing, pre-op requirements, and post-procedure follow-up workflows.
Ensure accurate patient education and discharge instructions have been provided.
Monitor waitlists; execute outreach campaigns for open blocks or late cancellations to optimize access.
Supervise referral intake, triage, and scheduling for clinic visits and procedures; ensure timely chart prep and completion of pre-reqs (labs, imaging, pathology, prior records).
Maintain scheduling templates aligned to provider preferences and payer rules; enforce slot utilization standards and patient readiness checks.
Oversee prior authorization and benefits verification for procedures, biologics/infusions, motility testing, and diagnostics.
Lead RL reporting, service recovery, conduct safety huddles and monthly audits (prep instruction accuracy, consent readiness, med reconciliation flags).
Assist manager in conducting 1:1s and huddles; set clear goals and development plans; recognize performance; address performance gaps promptly and fairly.
Foster a culture of empathy, inclusion, accountability, and continuous improvement.
Ensure accurate registration, insurance capture, referrals, authorizations, medical necessity documentation, charge reconciliation, and daily close procedures.
Use Cerner to optimize workflows
Monitor clinical pools, intake coordinator pool, admin pool