Clinical Ambulatory Supervisor - Outpatient Oncology

Trinity Health•Maywood, IL

22h•Onsite

About The Position

The Clinical Supervisor, RN assists the departmental and clinic leadership in providing administrative and clinical leadership during shifts. The Supervisor plans and manages team members and resources to provide the highest quality patient care with trained, professional, and competent team members in the most cost-effective manner. The Supervisor oversees operational efficiency and utilization of labor resources of the assigned shift in collaboration with departmental leadership. Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of patient/family perceptions of health and illness and mutual goal setting for optimal patient experience and outcomes. Solicits feedback on customer needs by performing ongoing assessments and rounding and shares findings offering suggestions for improvement. Customers include patients, visitors, physicians, and colleagues. Maintains positive, professional relationships with all members of the healthcare team through effective communication, mutual support and respect. Collaborates and communicates consistently and effectively with other disciplines and services to meet the needs of patients/families. Utilizes evidence-based ambulatory care nursing interventions during clinical visits, telephone encounters, and electronic communications according to state regulations, regulatory agency standards and organizational policies and procedures. Communicates current evidence-based strategies, standards of care and protocols with peers. Participates in and contributes to system and clinic based quality initiatives, research, development of care protocols and evidence based activities that improve patient care and outcomes. Works with teams to develop, implement and track results of quality improvement activities contributing to overall quality of care and regulatory requirements. Demonstrates accountability for implementing policies related to safe and effective administration of medications, the use of medical devices in the delivery of patient care and in the performance of patient procedures. Applies the teaching- learning process to meet the learning and self-management needs of patients and families. Assesses patient safety needs and implements appropriate strategies to minimize risk during clinical visits, telephone encounters and electronic communications. Recognizes changes in patient status and consistently responds effectively to optimize patient outcomes. Recognizes patterns and problems in a specific patient population that require evaluation. Demonstrates the ability to prioritize care for complex patients based on knowledge acquired from previous clinical experiences. Utilizes competent assessment skills to holistically evaluate the physical and psychosocial needs of patients and families throughout the care continuum. Critically analyzes patient cases and effectively adapts the plan of care. Establishes regular communication patterns that facilitate the transition of care for patients and families across settings. Understands departmental productivity measures and uses monitoring, data reports, technology and assessment tools to align staffing to clinical needs Demonstrates accountability for own professional practice, including progress toward achievement of annual goals. Participates in and/or leads daily safety and capacity huddles Loyola University Health System Supports clinic goals and change initiatives and participates in nursing shared governance. Collaborates with other clinic personnel to ensure task completion to consistently optimize patient outcomes. Provides education to staff and/or students in the clinic. Establishes course of action for self and others to ensure that work is completed effectively and efficiently Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to develop, accomplish a task, or solve a problem. Uses appropriate methods to help build a cohesive team; facilitating the completion of team goals. Creates staffing schedules with lead staff to ensure coverage is maintained to meet clinical care needs. Supervises staff including hiring, on-boarding, coaching, counseling and performance reviews, as well as managing day-to-day activities such as payroll, staffing/schedules communications and related activities. Manages team of direct reports and provides development plans and discipline when needed. Responsible for annual reviews of staff. Assists in conflict resolution. Assists clinic management with the management of clinic productivity and staffing to meet budgetary targets while ensuring safe patient care. Identifies and pursues opportunities for own self-improvement and leadership development including participation in committees and projects. Other duties as assigned

Requirements

Associates degree in Nursing from an accredited nursing program required.
Current State of Illinois RN licensure required.
A minimum of five years of experience as a Registered Nurse.
BLS/CPR certification required.
Analytical ability.
Communication skills required to lead and teach.
Ability to interact effectively with others in difficult situations.
Ability to work effectively as a team member.
Ability to promote positive working relationships and team-building skills.
Ability to check documents for errors, closely examine specimens, images, or reports is required.

Nice To Haves

Bachelor’s or Master’s degree in Nursing from an accredited nursing program.
At least three years of experience as Registered Nurse working in an ambulatory setting.
National certification

Responsibilities

Provide administrative and clinical leadership during shifts.
Plan and manage team members and resources to provide high-quality patient care.
Oversee operational efficiency and utilization of labor resources.
Establish caring, therapeutic relationships with patients and families.
Solicit feedback on customer needs through assessments and rounding.
Maintain positive, professional relationships with the healthcare team.
Collaborate and communicate effectively with other disciplines and services.
Utilize evidence-based ambulatory care nursing interventions.
Communicate current evidence-based strategies, standards of care, and protocols.
Participate in and contribute to quality initiatives, research, and care protocol development.
Develop, implement, and track quality improvement activities.
Implement policies related to medication administration, medical devices, and patient procedures.
Apply the teaching-learning process to meet patient and family needs.
Assess patient safety needs and implement strategies to minimize risk.
Recognize changes in patient status and respond effectively.
Recognize patterns and problems in patient populations requiring evaluation.
Prioritize care for complex patients.
Holistically evaluate the physical and psychosocial needs of patients and families.
Critically analyze patient cases and adapt the plan of care.
Establish communication patterns to facilitate care transitions.
Align staffing to clinical needs using monitoring, data reports, and assessment tools.
Demonstrate accountability for professional practice and goal achievement.
Participate in and/or lead daily safety and capacity huddles.
Support clinic goals and change initiatives.
Collaborate with clinic personnel to ensure task completion and optimize patient outcomes.
Provide education to staff and/or students.
Establish course of action for self and others to ensure effective and efficient work completion.
Provide timely guidance and feedback to others.
Build a cohesive team and facilitate team goal completion.
Create staffing schedules to ensure coverage for clinical care needs.
Supervise staff including hiring, on-boarding, coaching, counseling, and performance reviews.
Manage day-to-day activities such as payroll, staffing/schedules, and communications.
Manage direct reports, provide development plans, and administer discipline.
Conduct annual reviews of staff.
Assist in conflict resolution.
Assist clinic management with productivity and staffing to meet budgetary targets.
Identify and pursue opportunities for self-improvement and leadership development.