Supervisor Ambulatory Epic Analysts

Central Ohio Primary Care•Westerville, OH

1d•Onsite

About The Position

This position leads the daily activity and operations for the team. Responsibilities include working with Epic Analysts across the organization to achieve desired results to ensure prompt and accurate issue resolution within the established SLA time frames. Responsible for team performance through regular meetings, ticket monitoring, Q note reviews and actively participating in system upgrades. This role manages daily work assignments and project schedules to ensure timely delivery of outcomes; interviews and hires staff and facilitates orientation and development; maintains training materials and resources and regularly reviews competencies and provides re-training where applicable. It also coordinates staff schedules and provides direct hands-on support as necessary to maintain productivity standards and outcomes; provides ongoing coaching, education and mentorship, collaborates with other teams and departments to build relationships and serves as a role model to support established initiatives of the department and COPC. The role conducts performance reviews and addresses staffing concerns including conflict management, disciplinary actions and required follow-up. It works with Epic Analysts across all application teams to maintain record protection settings and to ensure that records are being moved to appropriate environments in a timely manner, while maintaining referential integrity between all Epic environments. The Supervisor reviews Q notes to identify organizational impact and escalates potential concerns and issues to management. They participate in system upgrades and scheduled vendor releases to enhance the application and meet project objectives, including upgrade testing and planning. This role collaborates with application teams to develop departmental standards regarding change control to ensure accurate data tracking and monitors change process by maintaining current protocols. It monitors deadlines and build for ongoing Epic projects. The Supervisor assists with design, development, system configuration, implementation and support of assigned Epic applications for the organization; supports investigation of end users’ preferences and troubleshooting issues while making build decisions and analyzing business operations as they relate to build decision. Other duties as assigned.

Requirements

High school diploma or equivalent
Specified Epic Certifications or able to obtain within three (3) months of start date
EpicCare Ambulatory Certification
At least one (1) year experience working in a healthcare setting using EHR system (Epic preferred)
Capability to work and function in a complex healthcare environment
Strong analysis and process improvement skills
Innovative problem solving, critical thinking and analytical skills
Strong understanding of the use and functionality of Epic and Microsoft Office products (Word, Excel, Outlook, Teams)
High functioning team skills, including strong verbal and written communication and interpersonal skills including active listening and rapport building
Ability to provide excellent customer service and telephone etiquette
Aptitude in monitoring and assessing the performance of self and other individuals
Aptitude to execute job duties with precision and superior attention to detail
Ability to manage a team in a fast-paced environment and prioritize and organize work effectively
Background in communicating with individuals at varying levels throughout an organization
Self-starter with a strong sense of initiative
Ability to work additional hours when need arises, including after normal business hours
Experience with identifying, documenting, prioritizing and tracking issues and referring to the appropriate channels for action

Nice To Haves

Epic Certifications include: Data Courier Administration Certification
Epic Testing Coordinator Certification
Other Epic Certifications that may later be required for the position
Prior supervisory experience

Responsibilities

Manages daily work assignments and project schedules to ensure timely delivery of outcomes
Interviews and hires staff and facilitates orientation and development
Maintains training materials and resources and regularly reviews competencies and provides re-training where applicable
Coordinates staff schedules and provide direct hands-on support as necessary to maintain productivity standards and outcomes
Provides ongoing coaching, education and mentorship
Collaborates with other teams and departments to build relationships and serves as a role model to support established initiatives of the department and COPC
Conducts performance reviews and addresses staffing concerns including conflict management, disciplinary actions and required follow-up
Works with Epic Analysts across all application teams to maintain record protection settings and to ensure that records are being moved to appropriate environments in a timely manner, while maintaining referential integrity between all Epic environments
Reviews Q notes to identify organizational impact and escalates potential concerns and issues to management
Participates in system upgrades and scheduled vendor releases to enhance the application and meet project objectives, including upgrade testing and planning
Collaborates with application teams to develop departmental standards regarding change control to ensure accurate data tracking
Monitors change process by maintaining current protocols
Monitors deadlines and build for ongoing Epic projects
Assists with design, development, system configuration, implementation and support of assigned Epic applications for the organization
Supports investigation of end users’ preferences and troubleshooting issues while making build decisions and analyzing business operations as they relate to build decision