Supervisor, Airports Operations Control

Transat AT•Montreal, QC

3d•Onsite

About The Position

Reporting to the Director, Airport Operations Control, the IOC Supervisor, Airport Operations Control, is part of a team of several supervisors, who support the PSS and DCC teams from the IOC, in managing day-to-day operations, and provide the necessary follow-up in special situations. He plays a key role in managing irregular operations, supporting his teams and ensuring communication with the Duty Manager and the various departments involved. He ensures that service levels are respected and that all Air Transat procedures are followed. He also participates in various meetings and operational committees, and follows up on services that have not met established requirements. He provides an analysis of the causes and recommendations for corrective measures, and prepares all documentation relating to ongoing follow-ups. The supervisor handles files requiring special assistance, and ensures good communication with all departments involved in operations. He also handles performance reviews and disciplinary follow-ups when required, as well as certain administrative tasks such as scheduling. He plays an active role in establishing procedures and providing training for his agents.

Requirements

High school diploma or equivalent
Excellent command of French (written and spoken)
Excellent command of English (written and spoken)
At least 5 years of experience in the airport industry
Proficiency in Microsoft Office software
Proficiency in Amadeus Altea CM

Nice To Haves

Proficiency in Spanish
Proficiency in Amadeus Altea FM
Knowledge of Radixx and PDP systems
Excellent stress management and ability to work under pressure
Strong sense of responsibility
Ability to prioritize and make difficult decisions
Excellent communication skills
Demonstrates leadership
High degree of autonomy
Ability to work well in a team
Demonstrates excellent organizational skills and employs structured and organized work methods

Responsibilities

Manage day-to-day operations and provide follow-up in special situations.
Manage irregular operations.
Support teams and ensure communication with the Duty Manager and various departments.
Ensure service levels are respected and Air Transat procedures are followed.
Participate in meetings and operational committees.
Follow up on services that have not met established requirements, providing analysis and recommendations.
Prepare documentation relating to ongoing follow-ups.
Handle files requiring special assistance.
Ensure good communication with all departments involved in operations.
Handle performance reviews and disciplinary follow-ups.
Perform administrative tasks such as scheduling.
Establish procedures and provide training for agents.