Supervisor, Air Freight
DSV•Plainfield, NJ
•Onsite
About The Position
The Air Freight Supervisor is responsible for overseeing the day-to-day operations of the air import & export team to ensure that all shipments are processed accurately and timely in accordance with customer requirements and company policies. This position involves supervising and coordinating the activities of a team of air import and export coordinators, communicating with customers, carriers, and other stakeholders, resolving issues and providing excellent customer service.
Requirements
- Strong knowledge of air export operations, documentation, and regulations
- Excellent communication skills, both verbal and written
- Strong problem-solving and analytical skills
- Ability to work under pressure and meet deadlines
- Strong attention to detail and accuracy
- Proficiency in Microsoft Office (Excel, Word, and Outlook) is required.
- Fluent in English (oral and written)
Nice To Haves
- A bachelor's degree in transportation, logistics, international business, or a related field is preferred. However, equivalent experience in the transportation and logistics industry may be considered.
- Familiarity with transportation management systems (TMS) and/or enterprise resource planning (ERP) systems is preferred.
- Professional certification in logistics or supply chain management, such as Certified Logistics Professional (CLP) or Certified Supply Chain Professional (CSCP)
- Experience in project management or process improvement initiatives
- Familiarity with industry-specific software and tools, such as CargoWise or Cargospot
Responsibilities
- Supervise and coordinate the activities of a team of air import & export coordinators to ensure smooth and efficient operations
- Monitor and manage the flow of import & export shipments to ensure compliance with customer requirements and company policies
- Communicate with customers, carriers, and other stakeholders to ensure timely and accurate delivery of shipments
- Resolve issues related to shipments, such as delays, damages, or customs clearance problems
- Ensure that all documentation is accurate and complete, including air waybills, commercial invoices, and other export documents
- Provide excellent customer service and ensure that customer expectations are met or exceeded
- Ensure compliance with relevant laws and regulations, including customs regulations, import / export controls, and hazardous materials regulations
- Participate in the development and implementation of process improvements to increase efficiency and quality of service
- Supervising a team of air import & export coordinators, including hiring, training, and performance management.
Benefits
- DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
