Supervisor, Adoptions
About The Position
The Edmonton Humane Society (EHS) has been serving Edmonton and area since 1907, dedicated to helping people and pets thrive, together. As a leader in animal welfare, we go beyond sheltering homeless animals — shaping a community that values the human-animal bond through advocacy, education and accessible support services. Our mission is to enrich the lives of people and companion animals through sheltering animals in need, supporting pet guardians, engaging with our community and inspiring compassion. Guided by our values of compassion, trust, improvement, results, inclusivity and teamwork, we work toward a more humane and connected community for all.
Requirements
- High school diploma required.
- Minimum six months of supervisory or leadership experience required.
- Minimum six months of customer service experience required.
- Intermediate computer proficiency in MS Word, Excel, Outlook, and internet applications.
- Experience working with and handling animals.
Nice To Haves
- Strong customer service skills.
- Experience handling animals, including those in distress or deceased.
- Passionate about coaching and mentoring staff, fostering a collaborative, engaged, and productive team environment.
- Ability to thrive in a fast-paced setting and effectively multitask with minimal supervision.
- Excellent communication skills.
- Knowledge of emergency response protocols.
- Ability to remain calm and empathetic in high-pressure situations.
- Confident and skilled in working with a culturally diverse team of staff, volunteers, and community members.
Responsibilities
- Oversees daily adoption operations to ensure successful matches and provides education to adopters regarding animal care needs.
- Maintains a strong public presence and upholds exceptional customer service standards.
- Manages staff scheduling.
- Supports the Animal Care and Admitting teams as needed to ensure high standards of animal welfare and customer service are consistently maintained.
- Coaches, develops, and motivates staff through one-on-one meetings, performance development discussions, and regular floor presence.
- Conducts investigations related to incidents and performance concerns as required, identifying effective resolutions.
- Collaborates with other supervisors to develop and implement plans that enhance staff morale and engagement.
- Supervises departmental volunteers and coordinates volunteer workflow.
- Delivers excellent customer service and education by answering questions and resolving concerns or complaints.
- Maintains comprehensive knowledge and training across all operational areas, including Admitting, Adoptions and Animal Care to provide seamless cross departmental support.
- Participates in recruitment, hiring, onboarding, and training of staff and volunteers.
- Reviews and maintains accurate animal records in Shelter Buddy.
- Ensures compliance with policies, protocols, and standards related to cleaning and sanitation.
- Performs daily opening and closing administrative duties, including ordering and receiving shelter supplies.
- Creates and maintains current SOPs, forms, and health and safety documentation.
- Manages daily team scheduling through ADP.
- Assists in budget development and capital projects.
Benefits
- Comprehensive health and dental coverage, including a Health Care Spending Account
- Employee & Family Assistance Program (EFAP) for personal, family and professional support
- RRSP/DPSP matching program to help you plan for the future
- Paid personal days, vacation, and bereavement time — including for pets
- Discounts on EHS programs and services
- Opportunities for personal and professional learning and growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
