Adoptions Counsellor

Edmonton Humane Society • Edmonton, AB

1d • CA$18 - CA$23 • Onsite

About The Position

An Adoptions Counsellor plays a vital role in fostering meaningful connections between people and pets by facilitating the adoption of cats, dogs, and small animals, ensuring each match leads to a happy and healthy bond. This position also includes educating adopters, maintaining accurate records, and delivering exceptional customer service, all while adhering to the organization’s commitment to humane animal treatment.

Requirements

• High School Diploma or equivalent required.
• Minimum of six (6) months of experience in a reception and/or customer service role.
• Proficient in Microsoft Word, Excel, Outlook and internet-based applications.

Nice To Haves

• First Aid certificate is an asset.

Responsibilities

• Deliver excellent customer service, educating adopters on animal care needs and addressing inquiries.
• Greet clients, assisting with walk-in inquiries.
• Respond promptly to adoption-related phone calls and emails.
• Capture photos and videos for animal adoption profiles.
• Conduct meet-and-greet sessions with potential adopters and their pets.
• Perform animal interviews for various species.
• Process adoptions, donations, lottery ticket sales, and other transactions as needed.
• Maintain accurate adoption records in Shelter Buddy and Adopets.
• Review and evaluate adoption applications.
• Communicate information effectively with partnering departments using established protocols.
• Monitor and report behavioral changes in animals.
• Support additional duties as assigned.

Benefits

• Meaningful work that makes a tangible impact in our community
• Supportive leadership and a collaborative, inclusive culture
• Opportunities for growth, learning, and professional development
• A strong focus on employee well-being and work–life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED