Supervisor - Admissions Acute

RiverWoods Behavioral Health•Riverdale, GA

19h

About The Position

Supervise the daily operations of patient intake and/or admissions, which may include call and referral management, scheduling of assessments and admissions, completion of benefit verification, and prioritization of pre-certifications. The supervisor plans, assigns, supervises, and performs duties for the assigned shift to support patient safety and department efficiency. The role prioritizes potential admissions based on patient needs and the facility’s capability and capacity, and supports staff through guidance, direction, and training. It also coordinates with the business office on timely and accurate financial counseling, as appropriate, and addresses patient concerns professionally and empathetically. Duties may be adjusted or supplemented by management as circumstances require.

Requirements

Bachelor’s degree in a social service field is preferred.
A master’s degree in a social services field or RN qualification is preferred.
In some states, an RN must have an associate’s or bachelor’s degree in nursing.
One or more years of experience in a healthcare admissions role is preferred.
One or more years of supervisory or lead experience in a healthcare admissions setting is preferred.
CPR and de-escalation/restraint certification are preferred; training is available upon hire and offered by the facility.
First aid may be preferred based on state or facility.

Nice To Haves

Bachelor’s degree in a social service field.
Master’s degree in a social services field or RN qualification.
One or more years of experience in a healthcare admissions role.
One or more years of supervisory or lead experience in a healthcare admissions setting.
CPR and de-escalation/restraint certification.
First aid, depending on state or facility.

Responsibilities

Plan, assign, supervise, and perform duties for the assigned shift to support patient safety and department efficiency.
Prioritize potential admissions according to patient needs and the facility’s ability and capacity to meet those needs appropriately.
Apply knowledge of milieu management and appropriate clinical assessment, diagnoses, and interventions with patients.
Coordinate with the business office to ensure timely and accurate financial counseling of patients when appropriate.
Guide and direct staff and encourage mutual trust, respect, and cooperation among team members.
Ensure EMTALA logs are completed for each patient seen by admissions, if applicable.
Participate in staff training by serving as a preceptor for new admissions team employees.
Promptly report shift challenges to the AOC or Admissions Director.
Maintain a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve complaints when patient needs are not met, while prioritizing patient safety.
Perform other functions and tasks as assigned.