Supervisor Admin Services II - The Woodlands

UnitedHealth Group•The Woodlands, TX

3d•$60,200 - $107,400•Onsite

About The Position

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together. The Administrative Supervisor provides leadership to administrative and nursing staff working with the SBU. The positions reports to the Clinic Administrator or Ambulatory Care Director. The Administrative Supervisor, along with the Clinic Administrator or Ambulatory Care Director is responsible for assuring high quality administrative service to Kelsey-Seybold patients. The position is responsible for implementing standards, policies and procedures formulated and recommended by Kelsey-Seybold Clinic. The position directly supervises administrative staff in small clinics where the Clinic Administrator has responsibility for more than one SBU. In very large clinics (e.g. West and The Main Campus), the Administrative Supervisor may supervise two or more coordinators or large administrative support departments. Qualifications for the Administrative Supervisor II position, requires the supervision of a minimum 15 or more full time equivalents.

Requirements

High School diploma or equivalent
4+ years of medical office experience to include the following: face-to-face customer service, cash handling, patient registration, appt scheduling, medical billing, charge entry/capture, experience & knowledge of managed care
1+ years of supervisory experience Or 4+ years of KSC experience in a Coordinator or Leadership capacity
Basic PC Literacy.
Alpha/Numeric Forms Entry
Excellent communication and interpersonal skills
Basic Math ability
10 Key touch
Ability to speak, understand and write English
Driver’s license and access to reliable transportation
Candidates are required to pass a drug test before beginning employment.

Nice To Haves

5+ years of the following; medical insurance/managed care, cash handling, cash close out, and direct face-to-face customer service experience
Microsoft Word & Excel
Bilingual- English / Spanish

Responsibilities

Manages customer service and initiates appropriate action.
Performs as the on-site manager when the Clinic Administrator is not available.
Evaluates patient flow and administrative service provided bye the administrative staff member.
Identifies and manages problems associated with administrative patient services and initiates appropriate decisions and solutions.
Implements and monitors administrative service standards, protocols, policies and procedures.
Assists the Clinic Administrator is maintaining appropriate administrative staff ratios.
Performs in a line administrative positions and supervises line administrative staff in the daily operational activities of the SBU.
Maintains a safe and clean environment.
Maintains confidentiality in the delivery of healthcare services
Works with Risk Manager to ensure safety and minimize risk exposure throughout the clinic for patients and employees.
Provides for timely and ongoing training and in-services for clinic staff to ensure reduced liability and risk
Works with Purchasing Manager and Facilities departments to ensure equipment and facilities needs are appropriately procured.
Secures necessary supplies and equipment with assistance form the Purchasing department.
Monitors supplies and equipment expenditures and works closely with Purchasing department following clinic policy and guidelines.
Provides guidance and leadership to the clinics.
Collaborate with Human resources to establish relative and measurable criteria for evaluation of all staff members.
Develop subordinates by utilizing training, guidance and continuing education.
Provide performance feedback to direct reports.
Evaluate staff performance and career development.
Develop and maintain open lines of communication throughout the organization.
Apply clinic policies and procedures to all employees; including equal opportunity and affirmative action.
Conduct and attend staff meetings.
Develop staffing patterns for each department.
Provide an open door policy for all employees.