Supervisor - Access Services - ABC - Call Center

University of Arkansas • Little Rock, AR

3d

About The Position

The Access Services Supervisor oversees patient access operations in a healthcare facility, including registration, scheduling, insurance verification, admissions, and patient check-in. The role supervises access services staff, supports compliance with healthcare regulations, promotes a positive patient experience, and ensures accurate patient information and timely reimbursement.

The supervisor oversees assigned workflows, including patient check-in/check-out, scheduling, registration, patient portals, online requests, EPIC work queues, and physician referrals. The role assists with testing, managing, and monitoring workflows in UAMS electronic systems to support productivity. It also assumes the manager’s responsibilities during the manager’s absence and educates staff about scheduling requirements, physician templates, payer requirements, government rules, compliance, registration, and customer service.

The position conducts regular audits of productivity, quality, and compliance; reports findings; and works with the administrative team to develop corrective action plans. Other duties may be assigned as needed. The work takes place inside a medical facility. Salary is commensurate with education and experience.

Requirements

• High school diploma, GED, or formal educational equivalent.
• Seven years of experience in registration, billing, or scheduling in a healthcare environment.
• Exceptional leadership, supervisory, communication, and interpersonal skills.

Nice To Haves

• Bachelor’s degree in business, healthcare, or a related field.
• Three years of experience in registration, billing, or scheduling in a healthcare environment.
• Leadership or supervisory experience.

Responsibilities

• Supervise assigned patient access workflows, including patient check-in/check-out, scheduling, registration, patient portals, online requests, EPIC work queues, and physician referrals.
• Assist with testing, managing, and monitoring workflows in UAMS electronic systems to support maximum productivity.
• Assume the manager’s responsibilities during the manager’s absence.
• Educate staff on scheduling requirements, physician templates, payer requirements, government rules and regulations, compliance, registration, and customer service.
• Conduct regular audits to assess productivity, quality, and compliance.
• Report audit findings and work with the administrative team to develop corrective action plans.
• Perform other duties as needed.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents for undergraduate study.
• Retirement contribution with up to 10% match from UAMS.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED