Supervisor, Access & Navigation, Full Time, Day
About The Position
The Patient Access Supervisor is responsible for the daily operations of all functions and serves as the liaison between the department and our preferred, affiliated and other facilities. The Patient Access Supervisor integrates the department's scheduling services with the hospital's primary functions, develops/implements policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. The Supervisor will be responsible for the oversight and coordination of functions within the Navigation Center relating to scheduling, quality control, training, patient satisfaction and customer service. Areas of responsibility include, but are not limited to scheduling, registration, pre-registration, call KPIs and productivity. The Supervisor provides direct support to the Director in all areas to ensure optimum performance by departmental personnel, scheduling and registration accuracy and optimal customer satisfaction.
Requirements
- Bachelor's degree is required.
- A minimum of five (5) years of progressive experience within hospital/healthcare business operations.
- At least three (3) years in a significant healthcare management/leadership position.
- Customer service skills.
- Scheduling skills.
- Registration skills.
- Financial counseling skills.
- Financial clearance skills.
- Insurance verification/authorization process skills within a hospital setting.
- Ability to continuously assess patient volumes in each area to prioritize the delegation of work and stabilize unforeseen fluctuations in work flows.
- Strong computer skills.
- Strong communication skills.
- Employee demonstrates self motivation, initiative and attention to detail.
Nice To Haves
- A master's degree is preferred.
Responsibilities
- Oversee and coordinate functions within the Navigation Center relating to scheduling, quality control, training, patient satisfaction and customer service.
- Manage scheduling, registration, pre-registration, call KPIs and productivity.
- Provide direct support to the Director to ensure optimum performance by departmental personnel, scheduling and registration accuracy and optimal customer satisfaction.
- Serve as a liaison between the department and preferred, affiliated and other facilities.
- Integrate the department's scheduling services with the hospital's primary functions.
- Develop and implement policies and procedures that guide or support service.
- Assess and improve department performance.
- Ensure orientation and continuing education of departmental staff.
- Serve as a resource to other departments regarding Access Center goals and functions, scheduling, registration, patient advocates, financial clearance and/or insurance verification related issues.
- Provide and maintain effective communication with medical staff, community, patients, internal and external associates.
- Effectively analyze data and provide recommendations.
- Effectively communicate change, updates and feedback.
- Navigate the healthcare system in effort to obtain necessary information.
Benefits
- Medical/Prescription
- Dental & Vision Discount Program (Full Time/Part Time Employees)
- Group Term Life Insurance and AD&D (Full Time Employees)
- Flexible Spending Accounts
- Commuter Benefit Plans
- Supplemental Voluntary Benefits (e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.)
- 6 Paid Holidays
- Paid Time Off (varies)
- Wellness Time Off
- Extended Illness
- Retirement Plan
- Tuition Assistance
- Employee Assistance Program (EAP)
- Valley Health LifeStyles Fitness Center Membership Discount
- Day Care Discounts for Various Daycare Facilities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
