Supervisor, Academic Success and Mentoring

University of Ottawa•Ottawa, ON

1d•CA$90,987 - CA$114,932•Onsite

About The Position

About Student Affairs: Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions. We help them apply and enrol for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events, we provide extensive recreation program opportunities and varsity sports activities, we run an innovative career development and experiential learning program and much more! There’s nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we’re sure that you’ll enjoy the experience as much as our students do. Position purpose: Manage, supervise, coordinate, and plan all activities related to the services offered by the Writing Assistance Centre while ensuring the efficient day-to-day operation of the Centre. Develop, plan, and implement strategies to provide services that meet the evolving needs of students. Serve as a subject matter expert on best practices in university mentoring. Work collaboratively with faculties and administrative units to develop relevant training content tailored to the needs of mentors across the University, fostering and sustaining a university-wide community of practice in mentoring.

Requirements

A graduate degree in a relevant discipline or an equivalent combination of education and experience.
A minimum of three (3) years of experience working in a post-secondary education environment.
A minimum of three (3) years of experience in human resources management or staff supervision.
Excellent academic writing and verbal communication skills in both English and French.
Strong organizational skills and the ability to manage multiple priorities simultaneously.
A minimum of two (2) years of experience working in student services within a university setting.
Experience in mentoring, coaching, or training.
Demonstrated experience and expertise in developing programs based on client needs assessment.
Excellent interpersonal, relationship-building, and leadership skills.
Proven ability to work independently as well as collaboratively within a team environment.
Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

Responsibilities

Manage, supervise, coordinate, and plan all activities related to the services offered by the Writing Assistance Centre while ensuring the efficient day-to-day operation of the Centre.
Develop, plan, and implement strategies to provide services that meet the evolving needs of students.
Serve as a subject matter expert on best practices in university mentoring.
Work collaboratively with faculties and administrative units to develop relevant training content tailored to the needs of mentors across the University, fostering and sustaining a university-wide community of practice in mentoring.
Recruit, supervise, and support staff in accordance with University policies, including performance management, workforce planning, team goal setting, and the development of individual learning and professional development plans.
Foster accountability among team members to ensure the delivery of high-quality services at the Writing Assistance Centre.
Coordinate, assign, and review staff work while ensuring an equitable distribution of responsibilities and workload.
Provide guidance, coaching, and training to staff, ensuring they have the knowledge, skills, and tools required to carry out their responsibilities effectively and efficiently.
Ensure that operational processes and service delivery are aligned with students' needs.
Coordinate networking activities with faculties and administrative units to promote and sustain a university-wide community of practice focused on university mentoring.
Design, develop, and implement a range of services that respond to the needs identified by faculties and administrative units. These services may include writing workshops, writing cafés, anti-procrastination events, writing nights, and other student engagement initiatives.
Work closely with faculties and administrative units to develop and coordinate activities and services that support undergraduate and graduate students in academic writing, including writing cafés, anti-procrastination initiatives, and other writing support programs.
Develop and maintain a comprehensive collection of academic writing resources, including style guides, sample papers, citation and referencing tools, and writing support software.
Provide guidance and support to writing mentors in the effective use of these resources.
In collaboration with the Student Affairs Communications Officer, plan, develop, and implement a communications strategy to promote the Writing Assistance Centre's programs, services, and activities.