Supervising Police Dispatcher (FOR INTERNAL OR LAID-OFF EMPLOYEES ONLY)

Los Angeles Unified School District

9d • $44 - $54 • Onsite

About The Position

We are LAUSD. We are at the forefront of innovation in public education, focused on a clear and inspiring vision of the future for all of our students as they venture forward on their journey as lifelong learners. Here, you will have the opportunity to exercise your potential in a role supporting the business of education. Our work directly contributes toward the goal of ensuring that our students graduate ready for the world – ready to thrive in college, career and life. LAUSD is the second largest school district in the nation with an enrollment of nearly 575,000 students. We serve an area totaling 710 square miles, with over 1,190 schools and educational centers, and we employ over 74,000 individuals, making us one of the largest employers in our city.

LAUSD EMPLOYEES: Please be advised that all LAUSD employees must sign in to the GlobalProtect Virtual Private Network (VPN) in order to submit an application from an external network outside of an LAUSD location. For assistance with installing the GlobalProtect virtual network, please contact Information Technology Services at [phone] or [phone] or via their page at https://www.lausd.org/helpdesk

Requirements

• Graduation from high school or equivalent evidence of educational proficiency, preferably supplemented by courses in radio communications from an accredited college or university.
• Three years of full-time experience involving the operation of a Computer-Aided Dispatch (CAD) radio communication system, a computerized alarm system monitor, and a two-way radio console.
• A valid driver’s license to legally operate a motor vehicle in the State of California and the use of private transportation, or the ability to utilize an alternative method of transportation.
• Willingness to work a flexible schedule, including any shift and day of the week, holidays, and weekends.
• Must be able to respond to emergency calls after regularly assigned working hours.
• Oral and aural communication skills for two-way radio transmissions
• Ability to accurately type 5500 key strokes per hour
• Ability to sit for extended periods of time
• Ability to use a headset and the simultaneous usage of several computer keyboards and devices

Nice To Haves

• Supervisory experience in a related field is preferable.
• Working knowledge of: Geographic area and locations of schools and offices in the District
• Principles of supervision and training
• Concepts of employee discipline
• Organization, operation, policies and procedures of the District School Police Department
• Terminology and codes used by police and emergency personnel
• Organizational hierarchy, key personnel, and respective responsibilities within the District
• Emergency procedures and safety practices implemented by the District
• Federal Communications Commission regulations pertaining to conversations permitted on twoway radio systems
• Characteristics and applicable history of a variety of district intrusion-alarm systems
• Various database systems including the District’s Computer-Aided Dispatching (CAD) system, the Justice Data Interface Controller, the National Crime Information Center, and the LAUSD My Integrated Student Information System
• Microsoft Word, Excel, and Outlook
• Ability to organize and supervise the activities of employees dispatching police patrol units
• Exercise discretion in the handling of confidential information
• Communicate effectively and concisely, both orally and in writing
• Deal tactfully with District employees and the public over the phone
• Remain calm under pressure and in stressful situations
• Use a Computer-Aided Dispatching (CAD) system and Security Information Management System computer terminal for security alarm systems
• Read plot plans
• Work effectively with school administrators and other District personnel
• Conflict resolution methods and techniques
• Maintain accurate records
• Operate a computer

Responsibilities

• Supervising, evaluating, training, and reviewing the work of the Senior Police Dispatchers and Police Dispatchers who are involved in monitoring intrusion alarm systems in schools and other sites, responding to two-way communications, and dispatching District patrol units, and advising other emergency response personnel such as law enforcement agencies, District, City, or County resources, fire departments, homeless outreaches, or medical and mental health units for support as needed.
• Developing and maintaining work schedules and backup coverage for Senior Police Dispatchers and Police Dispatchers to provide 24-hour coverage of the District’s Police Communications Center.
• Responding to telephone inquiries from school administrators and other District personnel relative to break-ins, fires, and problems with intrusion alarm systems; investigates and relays information related to malfunctioning alarm systems and other equipment to designated District personnel; and maintains related records.
• Analyzing computer malfunctions to determine what corrective actions are necessary and decides when to contact the Information Technology Services Division staff for computer repair.
• Using plot plans for alarm locations on school campuses and facilities to dispatch officers and maintains related files.
• Monitoring the maintenance of computers, alarm and radio consoles, and peripheral equipment, and maintains records of the computer maintenance.
• Developing a training program and trains Police Dispatchers and assigns confidential access codes to the Dispatchers for various levels of computer operation.
• Analyzing reports related to alarm intrusions, reported entries, patrol units dispatched, and computer registered alarm activities to detect problems in the alarm monitoring system; trends related to the intrusion alarm systems activities; and prepares statistical reports regarding Department communications systems.
• Assisting with the long-term planning for the Police Communications Center, which includes providing input towards the preparation and review of materials included in the standard operating procedures and guides used in training Police Dispatchers to operate alarm monitors, a computer console and peripheral equipment, and a two-way radio console.
• Coordinating with the watch Sergeant for alignment and consistency in overseeing the Police Communications Center.
• Maintaining an inventory and requests supplies necessary for the District Police Communications Center.

Benefits

• Insurance: Paid premiums for your choice of several medical, dental, vision, and life insurance plans.
• Retirement: Membership in the California Public Employee Retirement System (CalPERS).
• Vacation: Full-time employees earn up to two weeks of paid vacation to start. Three weeks after five years of year-round paid service.
• Paid Holidays: Up to 13 days.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED