Supervising Operations Associate

City of New York•Staten Island, NY

2d•Hybrid

About The Position

Under general supervision to the Staten Island Director of Operations and Service Manager, the candidate will be responsible for supervising the Application Processing team. This role involves processing various filings such as Initial filings, Demos, Initial/Renewal Permits, and PAA filings through e-Submit and in person. The associate will also review and accept required items in eSubmit, handle Borough Office cashier transactions, and process DOB NOW Place of Assembly Certificate of Operations (PACO), Permits (Initial & Renewal), and Pro-Cert w/PW2 filings. Key responsibilities include managing the safe, ensuring proper storage and verification of checks and petty cash, distributing daily workload, verifying lockbox reconciliations, running ACRAF, completing the Daily Cash Receipts Lockbox Summary, performing bank deposits, emailing weekly administration to Fiscal, assisting customers, distributing supplies, acting as a backup to the Service Manager, and undertaking special projects as needed. This position is civil service and has specific eligibility requirements. It may be eligible for remote work up to 2 days per week.

Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization
One year of satisfactory clerical experience
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute
Permanent in the Clerical Associate civil service title, or reachable on the Clerical Associate open competitive list, or permanent in comparable civil service titles may be considered for title change under rule 6.1.9 of the Personnel Rules and Regulations of the City of New York.

Responsibilities

Supervise the Application Processing team
Process Initial filings, Demos, Initial/Renewal Permits, PAA filings submitted through e-Submit as well as dropped off in the Borough Office
Review and accept required items in eSubmit
Handle Borough Office cashier transactions
Process DOB NOW Place of Assembly Certificate of Operations (PACO), Permits (Initial & Renewal), and Pro-Cert w/PW2 (work permit) filings
Manage the safe and ensure all checks are properly stored, locked, and petty cash verified daily
Distribute daily workload to Application Processing team
Verify and review lockbox reconciliations for the Application Processing team
Run ACRAF and complete the Daily Cash Receipts Lockbox Summary
Perform bank deposits whenever necessary
Email Weekly Administration to Fiscal daily
Assist customers with their inquiries as necessary in person, via email and phone
Distribute supplies to the Application Processing team
Act as a backup to the Service Manager
Special projects as needed