Supervising Gaming Agent

Commonwealth of Massachusetts • Everett, MA

3d • Onsite

About The Position

The Massachusetts Gaming Commission seeks to hire a Supervising Gaming Agent assigned to the Encore Boston Harbor in Everett, MA. Under the direction of the Casino Regulatory Manager, this position is responsible for assisting in the coaching, mentoring, training, and job development of Gaming Agent I and Gaming Agent II. This position has first line oversight into the daily activities of Gaming Agents I and Gaming Agents II reviewing reports, inspections, and reviews for completeness.
Position Shift: Wednesday–Saturday, 6pm to 4am.

Requirements

• Demonstrated expertise of gaming equipment, rules of the games, count room operations, casino gaming regulations, and internal controls, casino surveillance and security operations
• Working knowledge and familiarity with or exposure to criminal and/or regulatory investigative techniques, principles, and procedures
• Demonstrated leadership and mentoring abilities
• Ability to work independently with little to no supervision
• Proficient with Microsoft Office applications, including Outlook, Word, and Excel
• High school diploma or equivalent and a minimum of eight years working in an office or casino environment, with a minimum of four years of experience in a casino or casino regulatory agency; or an equivalent combination of education and experience.

Nice To Haves

• Bachelor’s degree is preferred

Responsibilities

• Support the Casino Regulatory Manager (CRM) and Assistant Casino Regulatory Manager (ACRM) at the property with the creation of policies, procedures, and regulations and oversee the monitoring of casino and hotel activities, with an emphasis on revenue and gaming operations.
• Collaborate with the Casino Regulatory Manager, Assistant Casino Regulatory Manager, and fellow Supervisors to prepare and offer education and training to Gaming Agents I & II
• Review and assist in resolving disputes from the public, licensees, and other gaming officials.
• Identify deficiencies in the casino’s internal controls. Provide input into the review of gaming floor and back of house change requests and new gaming layouts ensuring compliance.
• Maintain a foundational knowledge of casino gaming regulations and rules of the games.
• Participate in frequent check-ins with the Casino Regulatory Manager and Assistant Casino Regulatory Manager to identify, investigate, and report insight of compliance issues, include suggestions for corrective action, if needed.
• Assist the Casino Regulatory Manager and Assistant Casino Regulatory Manager in the evaluation process for Gaming Agent I and Gaming Agent II.

Benefits

• MA State Retirement Plan (pension)
• tuition remission for yourself and your spouse to MA Community Colleges and State Universities
• medical, dental, vision, life, and disability insurance
• deferred compensation 457(b) plan
• flexible spending for healthcare, daycare, and transportation
• 15 vacation days to start
• 12 paid holidays
• three personal days
• 15 sick days per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED