Supervising Case Manager

Community Partners in Action•Waterbury, CT

2d•Onsite

About The Position

Community Partners in Action (CPA) is seeking a Supervising Case Manager for the Waterbury Alternative in the Community (WAIC) program. CPA, founded nearly 150 years ago, is dedicated to criminal justice reform and advocating for the dignity of individuals. The WAIC program serves male and female clients aged 18 and above involved in the Connecticut criminal justice system, aiming to reduce recidivism through interventions that foster behavior change using an evidence-based Cognitive Behavioral Theory/Motivational model. CPA is committed to a BEDI (Belonging, Equity, Diversity, and Inclusion) culture, striving for an inclusive and equitable workplace that addresses racial inequities in the criminal justice system.

Requirements

Bachelor’s degree, preferably in social science field and two years of experience in case management and staff supervision. Equivalent work experience will be considered in lieu of bachelor’s degree.
Strong emotional intelligence, written and verbal communication skills, decision-making and knowledge of cognitive-behavioral approaches are critical.
Valid Driver’s License and reliable transportation required.

Nice To Haves

Counseling background preferred.
Bilingual (English/Spanish) preferred.

Responsibilities

Commit to the agency mission and program goals.
Promote a culture of respect, empathy, mutual support, belonging and works to eliminate any unconscious bias or discrimination in our beliefs, rules and support systems.
Provide ongoing leadership and supervision for direct reports.
Oversee assigned day to day operations.
Assist in hiring, training, development and termination of staff.
Conduct weekly team meetings.
Conduct formal monthly supervision with direct reports utilizing ISL’s.
Ensure program compliance with contract and funder requirements for assigned functions.
As appropriate, serve as point of contact for program’s referral sources.
Share on call responsibilities with program leadership team.
Maintain clear and open communication/collaboration with referral sources/funder network.
Assign cases to staff according to the AIC File Assignment Structure.
Review client files to ensure accuracy, completion and thoroughness.
Review and provide input for Individual Service Plans.
Ensure that accurate client data is entered in CDCS and reports are submitted on a timely basis.
Manage CDCS ques.
Assist with utilization and maintenance of CDCS.
Pull the following CDCS reports weekly and respond accordingly to all issues: Active Client List Data Quality Check List Timelines
As needed, solicit client satisfaction feedback.
Attend monthly AIC Leadership meeting.
Participate in Quality Assurance reviews as required.
Adhere to PREA Standards and ensure PREA compliance.
Conduct urinalysis as requested.
Assume Program Manager duties as needed.
Represent program and/or agency at request of Program Manager.
Regular and Reliable attendance.
Perform all other leadership tasks and duties as required.