Laboratoire de contrôle qualité Superviseur/ Supervisor QC Lab

Vetio Animal Health • Montreal, QC

40d

About The Position

Diriger et gérer les opérations quotidiennes du laboratoire de contrôle qualité, en garantissant des analyses conformes et de haute qualité, tout en assurant le fonctionnement du laboratoire comme un centre axé sur le client et générateur de revenus. Ce poste allie leadership technique, excellence opérationnelle et responsabilité commerciale afin de maximiser le débit, la rentabilité et la satisfaction client sans compromettre la conformité aux BPF et aux réglementations.

Lead and manage the day-to-day operations of the Quality Control laboratory, ensuring compliant, high-quality testing while operating the lab as a customer-focused, revenue-generating center. This role combines technical leadership, operational excellence, and commercial accountability to maximize throughput, profitability, and customer satisfaction without compromising GMP and regulatory compliance.

Requirements

• Bachelor’s degree in chemistry, biochimie, sciences pharmaceutiques ou dans une discipline connexe.
• Experience: 6+ years in pharmaceutical QC laboratories with at least 3 years supervisory or leadership experience; demonstrated experience with commercial or contract testing operations strongly preferred.
• Deep knowledge of analytical techniques (HPLC/UPLC, GC, dissolution, wet chemistry, microbiology as applicable), method validation, and regulatory requirements.
• Experience in interpreting lab performance into revenue/margin outcomes – keeping customer expectations and performing at a high NPS score
• Proven ability to coach staff, manage cross-functional stakeholder expectations, and drive change.
• Experience working with external clients and providing a strong partnership
• Strong Excel/data-analysis skills and experience with KPI dashboards.
• Increase in billable revenue or external client tests YoY.
• Meet or exceed TAT and on-time delivery targets >95%.
• Proven experience in improving lab utilization and reduction of cost-per-test
• Maintain compliance with zero critical findings in regulatory or customer audits.

Responsibilities

• Supervise QC analysts/technicians; schedule shifts and workloads to meet internal and external testing commitments; ensure consistent, timely sample turnaround and accurate reporting.
• Lead technical oversight: Provide subject-matter expertise for complex testing, method transfer/validation, and troubleshooting; lead technical training and knowledge-sharing sessions
• Schedule shifts and workloads to meet internal and external testing commitments; ensure timely sample turnaround, accurate reporting, and on-time delivery against SLAs
• Identify and pursue billable testing opportunities (e.g., method development, stability programs, contract testing); support pricing strategy and work with sales/business development to onboard external clients.
• Act as primary technical contact for internal stakeholders and external customers; ensure responsive communication, clear statements of work, SLAs, and on-time delivery.
• Own KPIs such as billable utilization, turnaround time (TAT), on-time delivery, test yield, cost per test, instrument uptime, and lab profitability; drive continuous improvement to meet targets.
• Optimize consumable use, manage capacity and instrument utilization, support budgeting, and drive margin improvement initiatives.
• Ensure all QC activities follow GMP, SOPs, data integrity principles, and applicable regulations (FDA/HC); oversee documentation review
• Control lab costs through reagent/consumable optimization, equipment utilization, capacity planning, and productivity initiatives; collaborate on budgeting, invoicing accuracy, and margin improvement.
• Provide subject-matter expertise for complex testing, method troubleshooting, validation, and transfer; ensure technical training and competency assessments for staff.
• Maintain instrument calibration and preventive maintenance programs; prioritize capital requests and manage vendor/service relationships to maximize uptime.
• Promote laboratory safety, proper waste handling, and a customer-oriented, performance-driven culture that balances speed, quality, and compliance.
• Ensure all QC activities follow GMP, SOPs, data integrity principles, and applicable regulations (FDA, EMA, HC); review and approve QC documentation and support batch release as appropriate.
• Create a culture of continuous learning, accountability, and high professional standards.

Benefits

• Competitive Salary
• Comprehensive Health Benefits
• Group RRSP (with 4% match program)
• Annual Vacation and additional Personal Time Off (PTO) program
• Health and Wellness Support Programs (Homewood Health EAP & Telus Health Virtual Care)
• Team building and fun corporate events
• And you’ll join a diverse and multi-disciplinary team!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees