Superviseur(e) de plancher - Temps plein

PVH Corp.•Brossard, QC

2d•Onsite

About The Position

TOMMY HILFIGER is one of the world's most recognized lifestyle brands, inspiring and engaging consumers since 1985. Founded in New York, the brand has infused the dynamic spirit of American culture into creating the modern standard of accessible luxury. The TOMMY HILFIGER brands include TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed products that bring the lifestyle brand to generations, geographies, activities, and occasions. Tommy Hilfiger's global marketing approach and communication strategy draw inspiration from the people, organizations, and ideas that influence the future of fashion, art, music, entertainment, and sports with boldness. Key global campaigns and partnerships with world-renowned athletes, musicians, and artists are a constant source of energy and inspiration for the brand. The primary function of the Floor Supervisor is to assist and support the Store Manager and Assistant Store Manager in all aspects of store operations, including staff, product, merchandising, visual presentation, operational processes, and store results. Assists the management team with recruitment, training, and development of associates.

Requirements

Demonstrate real communication skills, both written and oral.
Develop a good mastery of all operational policies and procedures.
Have good time management and prioritize tasks.
Represent the Tommy Hilfiger brand by adopting a professional appearance.
Perform assigned tasks and responsibilities.
Be able to lift loads of at least 40 pounds and stand for long periods of time.
Respect diversity and inclusion.

Nice To Haves

Assist and support the Store Manager and Assistant Store Manager in all aspects of store operations, including staff, product, merchandising, visual presentation, operational processes, and store results.
Assists the management team with recruitment, training, and development of associates.
Assist with training and development, act as a GGV, and provide TH customer service.
Assist with training, follow-up, and execution of replenishment and recovery.
Collaborate with the store management team to find new talent through networking and recruitment, interview, hiring, and orientation processes.
Identify new hires with skills that represent the TH brand image.
Assist in the development of associates so they are well-informed about product and sales by communicating openly, honestly, and constructively.
Convey energy, enthusiasm, and a culture of recognition for the accomplishments and success of the team and individuals.
Participate and assist the store manager with weekly management team meetings and quarterly store meetings.
Modify schedules, adapt to job needs, assume night, weekend, and holiday shifts.
Demonstrate a team spirit in the store and lead by example.
Manage difficult situations while maintaining performance.
Establish and maintain positive working relationships.
Actively participate in maximizing regional marketing opportunities.
Actively participate in one's own development.
Assist in making business decisions based on current sales strategies.
Keep the management team informed of any issues related to merchandise or visual presentation.
Execute markdowns and re-merchandise as needed.

Responsibilities

Direct and motivate store team members to provide customer service in accordance with the TH customer service program, generate sales and profits, minimize losses while ensuring the store displays a distinctive visual presentation and impeccable maintenance.
Maximize associate productivity, ensure compliance with and consistent application of company standards, policies, and procedures, and create a results-oriented environment.
Assist in the development of associates through feedback, coaching, and training.
Demonstrate real communication skills, both written and oral.
Develop a good mastery of all operational policies and procedures.
Have good time management and prioritize tasks.
Represent the Tommy Hilfiger brand by adopting a professional appearance.
Perform assigned tasks and responsibilities.
Maximize sales by ensuring the TH customer service program is followed and by ensuring that models and sizes are well represented on the sales floor.
Assist with training and development, act as a GGV, and provide TH customer service.
Communicate statistical results and identify business needs.
Communicate with the team during Take 5 meetings, discuss individual sales goals and other key performance indicators such as UPT, store conversion results, product sales, and any other information that can help them provide excellent service and achieve goals.
Assist with training, follow-up, and execution of replenishment and recovery.
Recognize problems, analyze their causes, and generate solutions.
Represent the TH brand by adopting a personal and professional appearance.
Understand and adhere to all company policies, procedures, and operations.
Receive and process shipments and transfers.
Follow the Loss Prevention Program.
Contribute to ensuring the store has all the necessary tools (e.g., supplies, resources, binders, etc.) and the knowledge required to use them adequately.
Maintain the highest level of security awareness in the store.
Open and close the store.
Be able to lift loads of at least 40 pounds and stand for long periods of time.
Collaborate with the store management team to find new talent through networking and recruitment, interview, hiring, and orientation processes.
Identify new hires with skills that represent the TH brand image.
Assist in the development of associates so they are well-informed about product and sales by communicating openly, honestly, and constructively.
Convey energy, enthusiasm, and a culture of recognition for the accomplishments and success of the team and individuals.
Participate and assist the store manager with weekly management team meetings and quarterly store meetings.
Modify schedules, adapt to job needs, assume night, weekend, and holiday shifts.
Demonstrate a team spirit in the store and lead by example.
Manage difficult situations while maintaining performance.
Establish and maintain positive working relationships.
Actively participate in maximizing regional marketing opportunities.
Actively participate in one's own development.
Respect diversity and inclusion.
Assist in making business decisions based on current sales strategies.
Maintain an enhanced store presentation through training and supervision of standards as defined by brand standards and company guidelines, while paying attention to detail.
Keep the management team informed of any issues related to merchandise or visual presentation.
Execute markdowns and re-merchandise as needed.
Ensure the cleanliness of displays, fixtures, and the overall cleanliness of the store.