Superviseur de la réception

Omni Hotels & Resorts • Montreal, QC

2d • Onsite

About The Position

The Omni Mont-Royal hotel, located on the historic Sherbrooke Street in the heart of the Golden Square Mile, has 299 modern rooms and several spacious suites. A timeless figure in Montreal's tourist landscape and boasting four stars of Hébergement Québec and four CAA / AAA diamonds, the Omni Mont-Royal hotel offers its guests a warm welcome combined with authenticity, comfort and elegance.

Requirements

• Minimum of 2 years of experience in supervision.
• Perfectly bilingual (French and English).
• Diploma in hotel management.
• Good knowledge of reception software (Delphi, Opera).
• Proficiency in standard management software (Excel, Word, Outlook).
• Excellent organizational and priority management skills.
• Ability to provide exceptional customer service.
• Excellent ability to establish and maintain lasting business relationships with other departments and managers.
• Ease in managing a unionized work team.
• Availability primarily for the night shift, including weekends, and occasionally day and evening shifts as needed.

Responsibilities

• Supervise the reception team.
• Handle guest check-ins and check-outs courteously and professionally.
• Ensure guests have a memorable experience through exceptional customer service.
• Manage staff effectively.
• Ensure rigorous follow-up in all aspects of the job.
• Oversee the smooth running of the guest experience.
• Ensure effective intra- and inter-departmental communication.
• Lead by example and act as an ambassador for Omni Hotels.
• Follow up on complaints as needed.
• Complete various daily and weekly reports.
• Train associates continuously.
• Follow up on special guest requests.
• Perform credit checks.
• Master reception software to resolve any issues that may arise.
• Ensure compliance with Omni Hotels' standards and procedures.
• Replace the night manager when necessary.

Benefits

• Competitive compensation
• Quality social benefits
• Group RRSP
• Employee assistance program
• Cafeteria with a hot meal every day

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree