Superviseur de la réception

Omni Hotels & ResortsMontreal, QC
Onsite

About The Position

The Omni Mont-Royal hotel, located on the historic Sherbrooke Street in the heart of the Golden Square Mile, has 299 modern rooms and several spacious suites. A timeless figure in Montreal's tourist landscape and boasting four stars of Hébergement Québec and four CAA / AAA diamonds, the Omni Mont-Royal hotel offers its guests a warm welcome combined with authenticity, comfort and elegance.

Requirements

  • Minimum of 2 years of experience in supervision.
  • Perfectly bilingual (French and English).
  • Diploma in hotel management.
  • Good knowledge of reception software (Delphi, Opera).
  • Proficiency in standard management software (Excel, Word, Outlook).
  • Excellent organizational and priority management skills.
  • Ability to provide exceptional customer service.
  • Excellent ability to establish and maintain lasting business relationships with other departments and managers.
  • Ease in managing a unionized work team.
  • Availability primarily for the night shift, including weekends, and occasionally day and evening shifts as needed.

Responsibilities

  • Supervise the reception team.
  • Handle guest check-ins and check-outs courteously and professionally.
  • Ensure guests have a memorable experience through exceptional customer service.
  • Manage staff effectively.
  • Ensure rigorous follow-up in all aspects of the job.
  • Oversee the smooth running of the guest experience.
  • Ensure effective intra- and inter-departmental communication.
  • Lead by example and act as an ambassador for Omni Hotels.
  • Follow up on complaints as needed.
  • Complete various daily and weekly reports.
  • Train associates continuously.
  • Follow up on special guest requests.
  • Perform credit checks.
  • Master reception software to resolve any issues that may arise.
  • Ensure compliance with Omni Hotels' standards and procedures.
  • Replace the night manager when necessary.

Benefits

  • Competitive compensation
  • Quality social benefits
  • Group RRSP
  • Employee assistance program
  • Cafeteria with a hot meal every day
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