About The Position

Reporting to the Senior Operations Manager – Eastern Canada, this role will oversee the scheduling of all deliveries/pick-ups for both the packaged and bulk (team of 2 dispatchers and over 20 drivers). Ensuring safe and optimized deliveries and pick-ups (bulk and packaged). Ensuring fleet repairs and maintenance are properly scheduled, managed and accounted for. Approve invoices and liaise with Sr. Ops Mgr for any CAPEX requirements. Organize and chair monthly driver meetings (with respective dispatchers). Ensuring Near Misses are reported, recorder and shared. Update and responsible for department KPI’s. Ensuring driver POVL’s provided in timely manner. Ensuring any property, vehicle damages are reported and investigated in timely manner. Partake in driver interview and onboarding process. Communicate with CSR re. any customer related issues. Manage and keep track of NOGO’s – root causes, costs etc. Support and coach dispatchers and drivers as required.

Requirements

  • Well organized
  • Multitasker
  • Team Player
  • Excellent communications and customer service skills
  • Comfortable working under minimal supervision
  • Ability to prioritize in a fast-paced and changing environment
  • Demonstrated capability to take initiative
  • Effective communication and teamwork skills
  • Ability in delivering results
  • Ability to work well under tight deadlines
  • Proficiency in both French and English, spoken and written, is required for positions located in the province of Québec.

Responsibilities

  • Oversee the scheduling of all deliveries/pick-ups for both the packaged and bulk products.
  • Ensure safe and optimized deliveries and pick-ups of bulk and packaged products.
  • Ensure fleet repairs and maintenance are properly scheduled, managed, and accounted for.
  • Approve invoices and liaise with the Senior Operations Manager for any CAPEX requirements.
  • Organize and chair monthly driver meetings.
  • Ensure Near Misses are reported, recorded, and shared.
  • Update and be responsible for department KPIs.
  • Ensure driver POVLs are provided in a timely manner.
  • Ensure any property or vehicle damages are reported and investigated in a timely manner.
  • Participate in driver interviews and onboarding processes.
  • Communicate with CSR regarding any customer-related issues.
  • Manage and track NOGO's, including root causes and costs.
  • Support and coach dispatchers and drivers as required.

Benefits

  • Individual development, on-the-job training, and development programs
  • Competitive pay and incentives
  • Health and dental paid by company (with exception of LTD)
  • DC pension plan matched 100% by employer up to 6%
  • EFAP (Employee and Family Assistance Program)
  • Starting 3 weeks' vacation
  • Flexible work hours
  • Gym/wellness subsidy
  • Tuition reimbursement
  • Maternity and paternal leave top-up
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