Child & Family Visitation Monitor
About The Position
The YWCA White Plains & Central Westchester is seeking a qualified candidate for the position of Supervised Visitation Monitor for its Supervised Visitation department in White Plains, NY. This role is responsible for fostering the development of healthy family relationships and supportive living environments by facilitating and documenting family visits in a supervised and controlled setting, as identified in the service plan and/or Individual Treatment Plan within Westchester County. The ideal candidate cares deeply about child and family wellbeing and wants to be part of the work that keeps families safe and connected during difficult times. This position involves creating a safe space, observing, and documenting interactions to help children maintain healthy relationships with their parents during court processes. It offers meaningful, hands-on experience for those interested in social work, counseling, family services, education, or child development, particularly for MSW students, recent graduates, or early-career professionals seeking exposure to trauma-informed practice, mandated reporting, court-involved families, and structured family-support environments. The role provides learning opportunities in family systems during crisis and transition, boundary setting with compassion, and the impact of clear, factual documentation on outcomes.
Requirements
- High School Diploma or GED required
- Experience working with children and families required
- Strong written and observational skills
- Ability to remain calm, objective, and respectful under stress
- Ability to work independently and uphold program protocols
- Must pass background and child-abuse clearance checks
- Must complete or be enrolled in the required minimum 24 hours of SVN-aligned training within 12 months of hire, including: Child development and trauma-informed practice, Domestic violence and child abuse, Safety planning and critical incident response, Mandatory reporting, Neutrality, ethics, and professional boundaries, Observation and factual documentation, Conflict resolution and de-escalation.
Nice To Haves
- Knowledge of trauma-informed care, domestic violence, child welfare, or court-involved families preferred
- Bilingual English/Spanish strongly preferred
Responsibilities
- Supervise parent-child visits to ensure emotional and physical safety
- Maintain continuous visual and auditory monitoring
- Intervene calmly and appropriately when safety rules or program expectations are breached
- Maintain a neutral and professional presence at all times
- Complete factual visit notes and required documentation immediately following visits
- Accurately record arrival/departure times, interactions, and any incidents
- Report safety concerns, policy violations, or suspected abuse immediately in accordance with organizational protocols
- Greet and orient parents and children to visit expectations and procedures
- Uphold trauma-informed practice, cultural sensitivity, and confidentiality boundaries
- Ensure adherence to program rules and court-ordered conditions
- Support safe arrivals, transitions, and departures for families
- Participate in required training and supervision
- Attend team meetings, case reviews, and ongoing professional development
- Maintain professional boundaries and ethical standards
Benefits
- Compensation: $20.00 - $22.00 hourly
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
