Superintendent

POSTGRADUATE CENTER FOR MENTAL HEAL•New York, NY

13d•Onsite

About The Position

The Superintendent serves as the on-site operational leader, responsible for ensuring the safe, compliant, and efficient operation of an assigned residential building. Acting as the primary technical and operational authority, the Superintendent is expected to work independently, exercise sound judgment, and respond promptly and effectively to issues impacting safety, habitability, or overall building performance. Key areas of responsibility include maintaining building systems' integrity; executing preventive maintenance; leading emergency response efforts; ensuring regulatory readiness and compliance; coordinating vendors and service providers; managing work orders and maintaining accurate documentation; and overseeing the building's daily operational and administrative control.

Requirements

High School Diploma or equivalent required.
Minimum of five (5) years of experience in multi-unit residential maintenance or a Superintendent-level role required.
Demonstrated competency in plumbing, minor electrical work, and heating/boiler systems required.
Proven experience responding to building emergencies and executing preventative maintenance programs required.
Experience utilizing work order/property management systems and coordinating vendors required.

Nice To Haves

Technical or vocational training in building maintenance or a related field preferred.
Familiarity with regulatory and compliance standards (DOB, FDNY, HPD) strongly preferred.

Responsibilities

Maintain and safeguard plumbing systems, minor electrical systems, boiler and heating systems, PTAC/HVAC units, fire alarm and life safety systems, doors, locks, hardware, common areas, and building perimeter.
Independently perform routine plumbing and minor electrical repairs.
Conduct initial heating system diagnostics prior to vendor escalation.
Identify system vulnerabilities and proactively address risk conditions.
Prevent system failures through early detection and intervention.
Develop and maintain a structured preventative maintenance schedule.
Track completion of recurring maintenance (monthly, seasonal, annual).
Conduct regular inspections of mechanical spaces, common areas, and exterior conditions.
Maintain organized, code-compliant mechanical rooms.
Ensure the building remains inspection-ready at all times.
Identify recurring issues and implement corrective strategies.
Respond to emergencies including loss of heat, active water leaks or flooding, electrical hazards, fire alarm or life-safety system issues, severe weather impacts, and critical operational disruptions.
Take immediate containment action during emergencies.
Assess whether on-site response is required and report when necessary.
Perform initial diagnostics and stabilization efforts during emergencies.
Escalate appropriately to leadership and vendors during emergencies.
Document all actions taken during emergencies.
Manage the full work order process, including timely response, maintaining visibility over open/pending work orders, prioritizing work, closing work orders within established timeframes, and ensuring 100% documentation completeness.
Ensure all work orders include a clear problem description, actions taken, materials used, outcome and verification, and photos where required.
Actively manage backlog and prevent accumulation of unresolved work.
Manage daily building operations, including structuring and planning daily workflow, prioritizing competing demands, balancing reactive and scheduled work, coordinating access with tenants, staff, and vendors, and ensuring operational continuity.
Schedule vendors efficiently and confirm access in advance.
Coordinate tenant access and site readiness.
Verify Certificates of Insurance (COIs) prior to work.
Confirm completion and quality of vendor work.
Escalate major repair recommendations to leadership.
Track vendor performance and report issues.
Provide clear and timely updates to supervisors.
Communicate status of ongoing work, delays, and escalations.
Draft building notices (water shutdowns, maintenance alerts, emergency notices).
Maintain professional written and verbal communication.
Demonstrate competency in work order systems (e.g. RealPage), email communication (Outlook), team communication platforms (Microsoft Teams), and basic tracking tools (Microsoft Planner, Excel, calendar, checklists, etc.).
Document all work digitally and accurately.
Track tasks and recurring responsibilities using systems.
Communicate updates through appropriate platforms.
Maintain organized and accessible records.
Maintain appropriate stock of essential supplies.
Establish and monitor par levels for supplies.
Order supplies before stock depletion.
Verify receipt of materials and services.
Support invoice validation.
Maintain key control discipline.