Superintendent

POSTGRADUATE CENTER FOR MENTAL HEAL•New York, NY

8d•Onsite

About The Position

The Superintendent serves as the on-site operational leader, responsible for ensuring the safe, compliant, and efficient operation of an assigned residential building. Acting as the primary technical and operational authority, the Superintendent is expected to work independently, exercise sound judgment, and respond promptly and effectively to issues impacting safety, habitability, or overall building performance. Key areas of responsibility include maintaining building systems' integrity; executing preventive maintenance; leading emergency response efforts; ensuring regulatory readiness and compliance; coordinating vendors and service providers; managing work orders and maintaining accurate documentation; and overseeing the building's daily operational and administrative control.

Requirements

High School Diploma or equivalent required.
Minimum of five (5) years of experience in multi-unit residential maintenance or a Superintendent-level role required.
Demonstrated competency in plumbing, minor electrical work, and heating/boiler systems required.
Proven experience responding to building emergencies and executing preventative maintenance programs required.
Experience utilizing work order/property management systems and coordinating vendors required.
Ability to operate independently without requiring step-by-step direction.
Ability to use required systems will impact performance evaluation.

Nice To Haves

Technical or vocational training in building maintenance or a related field preferred.
Familiarity with regulatory and compliance standards (DOB, FDNY, HPD) strongly preferred.

Responsibilities

Maintaining and safeguarding plumbing systems, minor electrical systems (within scope), boiler and heating systems, PTAC/HVAC units, fire alarm and life safety systems, doors, locks, and hardware, and common areas and building perimeter.
Independently performing routine plumbing and minor electrical repairs.
Conducting initial heating system diagnostics prior to vendor escalation.
Identifying system vulnerabilities and proactively addressing risk conditions.
Preventing system failures through early detection and intervention.
Developing and maintaining a structured preventative maintenance schedule.
Tracking completion of recurring maintenance (monthly, seasonal, annual).
Conducting regular inspections of mechanical spaces, common areas, and exterior conditions.
Maintaining organized, code-compliant mechanical rooms.
Ensuring the building remains inspection-ready at all times.
Identifying recurring issues and implementing corrective strategies.
Responding to emergencies including loss of heat, active water leaks or flooding, electrical hazards, fire alarm or life-safety system issues, severe weather impacts, and critical operational disruptions.
Taking immediate containment action during emergencies.
Assessing whether on-site response is required and reporting when necessary.
Performing initial diagnostics and stabilization efforts during emergencies.
Escalating appropriately to leadership and vendors during emergencies.
Documenting all actions taken during emergencies.
Managing the work order process, including timely response, maintaining visibility over open work orders, prioritizing work, closing work orders within established timeframes, and ensuring 100% documentation completeness.
Managing daily building operations, including structuring and planning workflow, prioritizing demands, balancing reactive and scheduled work, coordinating access, and ensuring operational continuity.
Scheduling vendors efficiently and confirming access in advance.
Coordinating tenant access and site readiness.
Verifying Certificates of Insurance (COIs) prior to work.
Confirming completion and quality of vendor work.
Escalating major repair recommendations to leadership.
Tracking vendor performance and reporting issues.
Providing clear and timely updates to supervisors.
Communicating status of ongoing work, delays, and escalations.
Drafting building notices (water shutdowns, maintenance alerts, emergency notices).
Maintaining professional written and verbal communication.
Documenting all work digitally and accurately.
Tracking tasks and recurring responsibilities using systems.
Communicating updates through appropriate platforms.
Maintaining organized and accessible records.
Maintaining appropriate stock of essential supplies.
Establishing and monitoring par levels for supplies.
Ordering supplies before stock depletion.
Verifying receipt of materials and services.
Supporting invoice validation.
Maintaining key control discipline.