Superintendent of Transportation I
About The Position
Under the direction of the Division Manager or designee, the Superintendent of Transportation directly supervises all Transportation Section employees and provides safe, reliable, courteous, and efficient service to the public in the service area. The role oversees transportation operations, including Dial-A-Ride and Call-N-Ride services, and implements, monitors, and enforces Pace rules, policies, procedures, and programs. The Superintendent supervises Dispatcher/Supervisors and Bus Operators; manages employee reviews, attendance, discipline, and hiring; handles investigations and transportation-related grievances; coordinates Run Pick changes and activities; and addresses complaints, coaching, and operator discipline. The role uses video and Drive Cam systems as needed, coordinates transportation-related maintenance needs, analyzes unscheduled overtime and Run Pick hours, and may work at multiple assigned locations. Duties may be required at any time of day or night and any day of the week. This is a safety-sensitive position subject to random drug and alcohol testing. The position is based in an office setting with standard office equipment, including a computer, phone, and desk space. Outdoor work is seldom required and may involve inclement weather, toxic fumes, moving mechanical parts, and loud noises. The role is not eligible for a hybrid schedule or telecommuting.
Requirements
- High school diploma or equivalency.
- At least five years of experience in transit operations management involving labor relations, employee discipline, complaints, and incident investigations.
- Familiarity with Pace Safety/Training and Maintenance procedures.
- Good work record.
- Possess or obtain within 90 days of hire a valid Class B Commercial Driver’s License with air brake and passenger endorsements, and a DOT card.
- Intermediate proficiency with Microsoft Office applications, including Outlook, Excel, and PowerPoint.
- Excellent interpersonal skills and good written and verbal communication skills.
- Ability to handle confidential and/or sensitive information professionally.
- Ability to sit for extended periods, type on a computer, attend meetings, and lift objects weighing up to 25 pounds.
Responsibilities
- Oversee Transportation operations, Dial-A-Ride and Call-N-Ride services and functions, and implement, monitor, and enforce Pace rules, policies, procedures, and programs.
- Supervise and assign work to Dispatcher/Supervisors; oversee Bus Operators, administer discipline, and make referrals to Safety as needed.
- Conduct reviews for operators, terminal clerks, and dispatchers/supervisors; oversee transportation attendance, issue discipline and terminations as needed, and update and issue miscount and absenteeism watch lists.
- Interview and hire Bus Operators and Dispatcher/Supervisors.
- Conduct investigations with the assistance of the Division Manager as required and work through transportation-related grievances.
- Coordinate Run Pick changes and information with Planning, assemble Run Picks, and conduct them within timelines required by the CBA.
- Handle complaints, operator reviews, coaching, and discipline as needed, and close out complaints in the system.
- Utilize Video and Drive Cam Systems as needed.
- Coordinate transportation-related maintenance needs with the Maintenance Superintendent.
- Analyze unscheduled overtime results and Run Pick hours.
- Work at multiple assigned locations and perform additional duties as assigned or required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
