Summit Operation Center Operator - 1

Summit Bechtel Reserve•Glen Jean, WV

5d•Onsite

About The Position

Operator I is responsible for receiving and evaluating all arrivals at the gate to ensure excellent customer experience, while directing guests and staff to the appropriate locations. This position is key to maintaining operational efficiency and ensuring that all guests, staff, and vendors meet entry requirements and are directed accordingly.

Requirements

Minimum age: 18+
Successfully pass competency training providing during orientation
Proficient in systems such as two-way radios, email, texting, internet, software navigation, Word, and Excel.
Able to work 12 hour shifts
Willing to become a registered Scouting America member (includes background screening)
Comfortable using Microsoft Teams for daily work-related communication
Ability to stand, walk, and hike, up to 4 hours daily
Ability to lift/move up to 70 pounds
Complete the Annual Health and Medical Record , including height/weight guidelines

Nice To Haves

High emotional intelligence (such as self/social awareness and team dynamics)
Positive and cheerful attitude with a strong customer-service focus
Adaptability in a fast-paced environment with ability to learn/develop hard and soft skills
Ability to connect with individuals from diverse age groups, maturity, and backgrounds

Responsibilities

Receive, monitor, and verify all incoming arrivals, ensuring compliance with identification and entry requirements
Direct guests, staff, and vendors to proper locations using maps and clear communication
Dispatch critical updates and alerts to staff and departments during emergencies or operational changes
Use two-way radios to coordinate with security, maintenance, and operations teams
Monitor cameras and surveillance feeds to identify issues and notify appropriate personnel
Maintain clean workspaces and follow assigned shift duties in alignment with site protocols
Remain calm and vigilant in stressful situations, emergencies, and weather-related emergencies
Model the Scout Oath and Law in daily interactions
Maintain a clean, organized, inspected, neat, and safe work area
Perform additional duties assigned by SBR leadership
Abide by policies and procedures outlined in the SBR staff handbook