Security Operation Center Operator - 2nd Shift

Florida Blue (Blue Cross and Blue Shield of Florida)•FL, FL

1d•$22 - $36•Onsite

About The Position

The Security Operations Center Operator operates the telecommunications, alarm monitoring, closed circuit television (CCTV), access control, and life safety systems for all GuideWell properties. The Security Operations Center Operator is the intermediary between emergency situations and emergency response personnel; conveying information to the emergency personnel and ensuring appropriate response to observed conditions.

Requirements

4+ years related work experience in customer service with great attention to detail while working in multiple computer systems.
High school diploma or GED
First Aid/CPR Certification or the willingness to obtain certification within 1 year of accepting position
Willingness to work in a security console environment (confined, windowless control room for entire shift)
Strong written and verbal communication skills
Ability to work 2nd shift 3pm -11pm with a rotating schedule to include weekends per month. Additional days off during the week will be offered instead.
Requires working rotating weekends and holidays on a regular basis, as well as, on-call additional weekends on a rotational basis.

Nice To Haves

Associates degree, particularly in computer related field
Certified First Aid/CPR trained
Previous Security Console Operator experience within a corporate environment
Experience in 911 call center

Responsibilities

Operate the telecommunications, alarm monitoring, closed circuit television (CCTV), access control, and life safety systems for all GuideWell properties.
Receive information via multiple communications or monitoring systems, evaluate the situation, and initiate appropriate response, including dispatching Security Officers, police, fire, and rescue agencies to emergency situations.
Monitor access control, CCTV, life safety systems, network wide point of access and emergency intercom systems for state changes and responds accordingly.
Monitor access control user activity for policy violations, documents infractions and notifies management as required.
Maintain up to date working knowledge of department policies and procedures, emergency response guidelines and best practices in order to direct calls for service to the appropriate person or area.
Serve as the intermediary between emergency situations and emergency response personnel, conveying information to the emergency personnel and ensuring appropriate response to observed conditions.
Coordinate communications in the event of natural or man-made disasters, loss of power, fire, or any critical incident affecting BCBSF directly or indirectly.
Support Facilities Services help desk by answering after-hour calls for service, logging work orders into work order management system and dispatching accordingly.
Monitor local, national, and international events that may impact BCBSF sites and associates across the state and report events to appropriate management.
Disable access badges after hours on request to ensure no unauthorized access occurs.
Administer password profiles for visitor management, access control, and CCTV systems.
Administer lost and found program.
Create, issue and approve visitor badge/credential access as appropriate.
Retain documentation required for access audits.

Benefits

Medical, dental, vision, life and global travel health insurance
Income protection benefits: life insurance, short- and long-term disability programs
Leave programs to support personal circumstances
Retirement Savings Plan including employer match
Paid time off, volunteer time off, 10 holidays and 2 well-being days
Additional voluntary benefits available
A comprehensive wellness program
Competitive pay
Opportunities for incentive or commission compensation
Regular annual reviews with pay for performance considerations for base pay increases