Summer Support Intern (Remote)

TogetherworkAustin, TX
6d$18 - $18Remote

About The Position

Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.

Requirements

  • Outstanding written and verbal communication skills
  • Strong multitasking and organizational skills
  • Proven proficiency in problem solving
  • High EQ and empathy
  • Curiosity and a passion for learning
  • High capacity/not easily overwhelmed
  • Comfortable following standardized processes
  • Portray high level of professionalism and confidence to clients
  • Technology proficient

Nice To Haves

  • Experience with customer support teams and processes
  • An understanding of the Software Development Life Cycle
  • Experience with issue ticketing systems such as Jira and Zendesk
  • Experience with traditional overnight/athletic camps or retreat centers (staff or camper)

Responsibilities

  • Responding to client questions and issues via phone and ticketing software (Zendesk and Jira)
  • Assisting clients across multiple products
  • Working with Product and Development teams to help improve the product and deliver solutions to clients
  • Documenting frequently asked questions and preparing knowledge-based content

Benefits

  • Medical, dental, and vision insurance options
  • 100% Employer paid short/long term disability
  • Basic Life
  • 401(k) option with company match up to 4%
  • Flexible paid personal/vacation time built on mutual trust and accountability
  • 10 sick days annually
  • 10 company paid holidays
  • 6 weeks paid parental leave
  • Pet Insurance
  • Medical Travel Benefits
  • Infertility Benefits
  • Teladoc
  • Employee Assistance Program
  • Wellness Benefits & Engagement Platform
  • Salary Range US Remote: $18/hr
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