Summer Support Intern (Remote)

Togetherwork•Austin, TX

6d•$18 - $18•Remote

About The Position

Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.

Requirements

Outstanding written and verbal communication skills
Strong multitasking and organizational skills
Proven proficiency in problem solving
High EQ and empathy
Curiosity and a passion for learning
High capacity/not easily overwhelmed
Comfortable following standardized processes
Portray high level of professionalism and confidence to clients
Technology proficient

Nice To Haves

Experience with customer support teams and processes
An understanding of the Software Development Life Cycle
Experience with issue ticketing systems such as Jira and Zendesk
Experience with traditional overnight/athletic camps or retreat centers (staff or camper)

Responsibilities

Responding to client questions and issues via phone and ticketing software (Zendesk and Jira)
Assisting clients across multiple products
Working with Product and Development teams to help improve the product and deliver solutions to clients
Documenting frequently asked questions and preparing knowledge-based content