Summer  Intern – UX/Product Management

Allstate • McCullom Lake, IL

1d • Remote

About The Position

Allstate Identity Protection is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We combine our advanced investigative systems with our expertise in working with businesses to ensure our customers remain protected from any online threat. We are Allstate Identity Protection (formerly, InfoArmor), a wholly owned subsidiary, and Business Unit of Allstate since 2019. We are committed to making digital life easier, safer, and more rewarding by offering innovative protection against digital fraud, so members can live confidently online. 3000+ employers partner with AIP to provide their employees (via voluntary benefits) a safe and secure digital life. A Product Operations role in an identity protection company focuses on optimizing processes, tools, and data to help product managers (PMs) and UX designers build and improve identity security products efficiently. In this internship program, working alongside the Product team, the summer intern will learn to: Process & Workflow Optimization, Data & Insights Management, User Research & Feedback Integration, and Tooling & Documentation Management.

Requirements

• Current enrollment in a Bachelor’s or Master’s program; preferably a rising junior or senior
• Passionate about technology, user experience, and growth strategies
• Interest in product management and preferably can demonstrate that interest through past school or side projects, work experience, or knowledge about the field
• Interest in designing intuitive user experiences and simplifying complex workflows
• Strong analytical skills with the ability to interpret data and inform product decisions
• Interest in growth strategies, A/B testing, and product-led growth
• Excellent communication and collaboration skills
• A proactive mindset with a willingness to learn and contribute to a fast-paced environment
• The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen

Nice To Haves

• Create low-fidelity wireframes to visualize product ideas and concepts.
• Support UX designers in building interactive prototypes in tools like Figma.
• Assist in documenting design iterations and feedback from stakeholders.
• Maintain documentation of product specs, user journeys, and personas.
• Assist in preparing presentations and reports for product team updates.
• Organize product and UX documentation in tools like Confluence
• Conduct competitive analysis to compare features, user flows, and design patterns.
• Research UX trends, industry standards, and best practices in identity protection.
• Summarize findings and present insights to the team.

Responsibilities

• Develop and streamline product development processes to improve efficiency
• Standardize documentation, workflows, and best practices for product and UX teams
• Collect and analyze product performance data (e.g., fraud detection accuracy, user adoption, engagement rates, etc.)
• Support PM and UX teams with data-driven insights for decision-making
• Maintain dashboards to track key product and user experience metrics
• Document and formalize user feedback loops from customer support, sales, and marketing
• Observe user testing sessions and assist UX designers in research synthesis
• Ensure customer insights are documented and shared across teams
• Manage and optimize tools like Jira, Confluence, Product Plan, Figma, and Lucid Spark
• Maintain product documentation, ensuring teams and users have access to the latest updates, e.g. audit, update, and maintain our subscriber focused Frequently Asked Questions in Zendesk
• Create and manage templates for product specs, UX research reports, and competitive analysis

Benefits

• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed