Summer Intern, Strategic Operations
About The Position
Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level. We are looking for a motivated, analytically sharp summer intern to join our Strategic Operations team at the corporate level of the leading home services franchise organization. Time in role will include both in-office experience as well as strategic partnership with local franchise business owners – gaining direct access and exposure to how business operations are run. Key area of focus will be on consumer financing, a critical but underutilized growth lever in home services; your mission is to identify what's working, what's broken, and where we can build scalable best practices. Your findings will directly shape how we support franchisees and train future operators. Bring your experience and be empowered to innovate.
Requirements
- Strong Microsoft Excel proficiency — pivot tables, formulas, and data modeling are a must
- Analytical mindset with the ability to translate raw data into clear, actionable insights
- Comfortable engaging with business owners and field staff in a professional, personable manner
- Valid driver's license and reliable transportation for field visits
- Organizational and time management skills
- Collaborative approach to working with business partners
- Pursuing a degree in Finance, Accounting, Business, Economics, or a closely related field
Nice To Haves
- Successfully gathers and analyzes operational and financing data across franchise locations, translating findings into clear, actionable business insights and recommendations.
- Builds professional relationships with franchise owners and business leaders, demonstrating strong communication, curiosity, and business acumen during field engagement and collaboration.
- Develops accurate dashboards, scorecards, models, or reporting tools that improve visibility into financing performance, trends, and operational opportunities.
- Identifies scalable best practices and contributes meaningful recommendations, playbooks, or process improvements that leadership can implement across the franchise network.
- Demonstrates initiative, adaptability, and strong analytical thinking by leveraging technology and AI tools to improve workflows, streamline analysis, and support strategic decision-making.
Responsibilities
- Conduct back-office visits with franchise owners to assess financing workflows, approval rates, and missed opportunities
- Build observation frameworks and interview guides to extract consistent, actionable insights across locations
- Collect and analyze financing attachment rates, average ticket sizes, and approval data across franchisees
- Build Excel models to identify performance trends, outliers, and best-practice benchmarks
- Create dashboards or scorecards to make key metrics easy to track and act on
- Identify top-performing franchisees and draft operational recommendations and process guides for network-wide rollout
- Assist in building a financing playbook franchisees can readily adopt
- Explore how AI tools (ChatGPT, Claude, Copilot) can streamline analysis, summarize field observations, and close workflow gaps
- Support Strategic Operations team with key initiative deployment and reporting
- Interact with Brand Leadership, Corporate Leadership Team, and others
Benefits
- Competitive Pay
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
