Summer Intern - Product Management (AI Chatbot & Self-Service)

Ingram Micro•Irvine, CA

10h•Hybrid

About The Position

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey! Ingram Micro is seeking a Product Management (AI Chatbot & Self-Service) Intern to join us in June for our 10-week PAID Summer Internship Program! We are looking for college and university students who are ready to expand their skills and apply them to meaningful work with a global organization. Location: This position is based in our Irvine, CA office with the opportunity for a hybrid schedule that includes required in-office days . Program details: We have internships available across our various departments and locations throughout the U.S. Unless otherwise noted , all internships are on a hybrid format at the designated office listed in the job description, and are 40 hours per week, Monday through Friday. Our program includes cohort activities such as learning & development trainings , executive speaker sessions, and other networking opportunities . Important dates: March : Applications Open (some postings may close early due to applicant volume) March – April : Recruiters and hiring managers will review applications and reach out to candidates on a rolling basis. Timing of outreach for each internship position may vary , and some may start interviews sooner than others, but candidates may expect to hear by end of April if they are selected for an interview. June 1 st – August 7 th : First cohort start & end date June 1 5 th – August 2 1 st : Second cohort start & end date

Requirements

Actively enrolled in an accredited college/university program, or recently graduated (within the last semester or quarter) from an accredited college/university program. Juniors or seniors are preferred.
Data Analysis & Insights: Ability to analyze data sets, chatbot transcripts, or support interactions to identify trends, patterns, and actionable insights.
AI & Digital Experience Interest: Academic exposure or strong interest in AI, chatbots, conversational design, or digital customer experience.
Customer Experience Mindset: Understanding of how self-service tools, knowledge bases, and automation improve the customer support journey.
Analytical & Problem-Solving Skills: Ability to synthesize large volumes of information and translate findings into clear recommendations for product improvements.
Technical Curiosity: Familiarity with tools such as Excel, SQL, Python, or analytics platforms is a plus, but not .
Communication & Documentation: Ability to translate insights into clear documentation, knowledge base content recommendations, and product improvement proposals.

Responsibilities

Analyze Chatbot Interactions: Review chatbot conversation logs to identify common customer inquiries, unresolved questions, and areas where the chatbot is unable to successfully resolve issues.
Knowledge Base Gap Analysis: Identify missing or incomplete knowledge base (KB) articles based on chatbot interactions and support ticket trends, and recommend new KB content to improve self-service coverage.
Improve Chatbot Effectiveness: Work with Product and Support teams to refine chatbot intents, responses, and escalation flows to increase resolution rates and improve the customer experience.
Drive Self-Service Adoption: Analyze usage patterns across the chatbot, support portal, and knowledge base to identify opportunities to increase adoption and reduce ticket volumes.
Customer Experience Insights: Develop dashboards and reports highlighting chatbot performance metrics such as containment rate, deflection rate, and frequently asked questions.
AI-Driven Support Improvements: Research opportunities to leverage AI and automation to enhance chatbot capabilities, improve response accuracy, and enable proactive customer support.

Benefits

U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

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