Summer Intern, Concessions & Strategic Customer Experience
About The Position
About the Internship Our Aviation Concessions Unit offers interns a front-row seat to the fast paced world of airport concessions and customer experience. The Concessions & Strategic Customer Experience Unit governs the concessions programs with over 200 lease agreements and 600 concession locations, aiming to provide top-tier shopping and dining experience for airport visitors. You will gain hands-on exposure to how we interact, support and manage a diverse mix of restaurants, shops and services that shapes a travelers' journey. The successful candidate will collaborate with industry professionals, analyze real operational data and help bring redevelopment initiatives to life. If you are looking for a dynamic environment where every project makes a visible impact, this is the place to take off.
Requirements
- Enrollment at a college or university at the time of the internship
- Major in Business Administration/Management, Finance, Public Administration/Affairs or related discipline
Nice To Haves
- Demonstrates strong proficiency in problem-solving, critical thinking, and decision-making.
- Exhibits meticulous attention to detail, identifying errors while maintaining focus on the broader context.
- Proficient in creating and interpreting Microsoft Excel reports, including pivot tables and complex formulas.
- Possesses excellent organizational skills with a keen interest in file and information management.
- Proficiency with Microsoft applications including Word, Excel, PowerPoint, Outlook, Teams, SharePoint, and OneDrive.
- Excellent written and verbal communication skills, with the ability to synthesize information into executive reports and presentations.
- A keen interest in contributing to the success of the Port Authority of New York & New Jersey Airports Concessions Unit and a commitment to public service.
- Exhibits a proactive commitment to ongoing professional development.
Responsibilities
- Support the Aviation Concessions Unit by gathering essential documents from stakeholders for agreement execution and record-keeping.
- Enter concessions contract data into the Port Authority’s finance and real estate system.
- Assist the Sr. Concessions Agreement Coordinator with preparing new agreements, receiving security deposits, and issuing insurance compliance memos.
- Liaise with internal teams, including PA Law, Risk Management, and Financial Planning, to seek approvals for agreement execution.
- Collaborate with the Aviation Concessions Unit to develop innovative processes to stream-line data.
Benefits
- Ability to opt in to the New York State and Local Retirement System
- Access to Employee Business Resource Groups
- Facility Tours
- Career Panels
- Social/Networking Events
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
