Summer Intern, Customer Experience
About The Position
We’re looking to improve how we tell our customers’ stories to drive operational change and deliver more meaningful customer experiences across our facilities. Reporting to the Senior Supervisor, Customer Experience (CX), you’ll work with our team to become familiar with our customer base, case management protocol, CX initiatives, and reporting portfolio. You’ll help us expand our internal messaging by developing the analytical components of our department CX reporting series. You’ll also bring your editorial and data visualization knowledge to elevate how we present our CX reporting and analyses to department and agency leadership
Requirements
- Enrollment at a college or university at the time of the internship
- Major in Data Science, Communications, Journalism, Marketing or related discipline
Nice To Haves
- Graduate-level student
- Experience with customer-facing role
- Experience leading projects and presenting status updates
- Experience with data analysis and visualization (Excel, Power BI, Tableau)
- Exceptional written and verbal communication skills
- Experience with developing/editing content, writing news articles, and delivering presentations
- Experience with document design/layout
- Collaborative and proactive approach
- Initiative to propose, develop, and own projects
- Ability to manage and prioritize multiple projects simultaneously
- Interest in leveraging transportation customer experience to drive improvements
Responsibilities
- Support content plan and format for the relaunch of our online department information resource.
- Lead a new department-specific customer experience reporting initiative that highlights the amazing people working at our facilities.
- Provide editorial development to create an eye-catching, informative, well-written, and engaging resource for an audience that may not otherwise consider CX within their work approach.
- Deliver editorial and technical support in improving CX data dashboard portfolio for executives and facility management
- Review our team’s existing dashboard portfolio and support the ongoing development of data presentation, analysis and insights from multiple customer experience information sources
- Refine a polished, branded look and feel for our document deliverable portfolio that defines our group while aligning with agency design standards.
- Coordinate with facility management to research and draft/issue responses to customer inquiries received via multiple channels
Benefits
- Ability to opt in to the New York State and Local Retirement System
- Access to Employee Business Resource Groups
- Facility Tours
- Career Panels
- Social/Networking Events
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
