Suites Supervisor at Angel Stadium

ASM Global•Anaheim, CA

2d•Onsite

About The Position

Under the direction of the Suites Manager, the Suite Supervisor is responsible for the overall operation of the Suites department. Supervisors provide leadership, direction, and guidance to all frontline staff while upholding all company policies and procedures.

Requirements

Hospitality, restaurant and/or catering experience required; orientation and on-the-job training are provided.
Must be pleasant, courteous, and enjoy working with people.
Must be able to work in a team environment.
Must be able to remain calm in stressful situations.
Must be able to smile, maintain positive body language, and consistently provide positive guest service.
Must be flexible to work extended hours due to business requirements, including late nights, weekends, and holidays.
Must be able to make generalizations, evaluations, and decisions without immediate supervision.
Must be at least 18 years old
Must be able to obtain CA Food Handlers Certification
Must be able to obtain RBS (alcohol) Certification
Must be willing to work hours that vary, according to the event schedule
Must be able to work at a fast pace

Responsibilities

Reports to scheduled events on time and reports to assigned area on time.
Must maintain a friendly, positive attitude and a professional demeanor at all times.
Fulfills opening and closing duties as dictated by management.
Ensures that all frontline staff are completing assigned duties to the quality mandated by company standards.
Ensures that all suites have received their orders and continually checks on guest needs.
Resolves guest issues and ensures customer satisfaction.
Ensures that all supplies are stocked as per set par levels, all work areas and suites are clean, and frontline staff are conducting themselves in a professional manner.
Efficiently and accurately completes required paperwork.
Maintains a leadership presence at all times in the suites department.
Works as a team with fellow associates and other service departments within the stadium.
Performs and successfully completes tasks assigned by management.