Suites Supervisor

Dickies Arena•Fort Worth, TX

2d•Onsite

About The Position

Trail Drive Management Corp (TDMC) is looking for a part-time Suites and Loge Box Supervisor. This position is responsible for providing quality and hospitality to our premium guests - responsible for communication between management, FOH staff, culinary, administrative coordinators, and guests. TDMC manages all aspects of venue management, including but not limited to event booking, event management, marketing, IT, technical services, food & beverage, parking, security, housekeeping, changeover, maintenance, and more. TDMC manages several venues in Fort Worth, TX. This position will be 100% on-site.

Requirements

Must be a minimum of 21 years of age.
Proficient in Microsoft applications (Word, Excel, PowerPoint, CRM, and Outlook)
Possess excellent interpersonal skills and diplomacy
Possess excellent written and verbal communication skills
Strong attention to detail and proven customer service skills
Exceptional organization and prioritization
Works well with others; establishes and maintains effective relationships with fellow workers and supervisors
Candidates should possess strong problem-solving, analysis, and strategic thinking skills
Candidates should maintain ethical conduct while working
Possess strong leadership skills
Ability to work a flexible schedule including nights, weekends, and holidays.
Able to communicate effectively with management, guests, and team members.
Ability to handle multiple tasks in a fast-paced, high-energy environment.

Nice To Haves

1-2 years’ experience in a leadership role working in a fast-paced hospitality environment preferred

Responsibilities

Ensuring quality and hospitality throughout the Suite Level of the arena
Communication between counterparts in the department
Organization and preparation of events
Assisting in closing out financials per event and ensuring correct billing takes place
Supervising team members on non-event and event days
Making sure each suite and loge box is properly and completely set prior to each event start time
Communicating with the food and beverage team (suite attendants, food runners, supervisors, managers, cooks, and chefs) and guests of the arena to ensure food quality and service standards are always maintained
Monitoring staff by maintaining policies and procedures, ensuring safety, sanitation, and responsible alcohol service, while striving for optimal experience for guests and staff
Serving as a liaison between Suite and Loge Box Suite Attendants and Pantry Coordinators throughout each event and ensuring a positive atmosphere for team members and guests
Directing any other inquiries (not regarding food and beverage) to the correct entity and/or personnel
Monitoring and maintaining food quality
Assisting management with monitoring the department by maintaining policies and procedures, upholding safety and sanitation standards, and ensuring a positive atmosphere for team members and guests
Maintaining, resolving, and enforcing cash handling policies and procedures
Monitoring and enforcing safe alcohol policies and procedures
Monitoring and maintaining inventory control and product requisition
Performing other duties as assigned