SUITES ATTENDANT - University of Michigan

Compass Group • Ann Arbor, MI

5d • Onsite

About The Position

This position involves taking food and beverage orders and efficiently delivering items to dining room guests. The role requires prompt and warm greeting of guests, efficient order taking following established steps of service, and professional delivery of food while maintaining safe food handling and sanitation standards. The attendant will follow up with guests to assist with any additional needs or requests. A complete understanding of menu items and ingredients is necessary, including advising guests on appropriate combinations and accommodating reasonable requests. Knowledge of specialized diets and allergens is also required. Communication with back-of-the-house staff is crucial for accurate order delivery and special request accommodation. The role demands exceptional communication skills, the ability to work well with others, and flexibility and patience when interacting with guests and staff. Responsibilities include collecting tickets, following proper cash-handling procedures, and promoting a clean, safe, and neat environment. Maintaining sensitivity and confidentiality regarding personal or medical information is important. Promptly addressing complaints or issues and relaying relevant information to a supervisor is expected. The attendant will ensure the dining room is properly set up before and after service periods, maintaining cleanliness and sanitation standards. Operation of various equipment such as fire extinguishers, telephones, beverage machines, soup wells, and coffee machines is part of the job. Collaboration with staff from other departments for special events and functions is also required. This role is with Levy at the University of Michigan.

Requirements

• Demonstrates complete understanding of menu items and ingredients.
• Advises guests on appropriate combinations of food and drinks when requested; accommodates reasonable requests and notes preferences.
• As needed, demonstrates knowledge of specialized diets and allergens.
• Communicates directly with back-of-the-house staff to ensure that orders are delivered correctly and special requests are accommodated.
• Exhibits exceptional communications skills and demonstrates ability to get along well with others.
• Remains flexible and patient when communicating with guests and staff.
• Follow proper cash-handling procedures.
• Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared.
• Promptly addresses complaints or issues; relays relevant information or complaints directly to supervisor.
• Operates a variety of equipment, including fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines.

Responsibilities

• Promptly and warmly greet guests in the dining room; takes food and beverages in an efficient manner, following established steps of service.
• Delivers food promptly and professionally; maintains safe food handling and sanitation standards. Follows up periodically to assist with any additional needs or requests.
• Demonstrates complete understanding of menu items and ingredients. Advises guests on appropriate combinations of food and drinks when requested; accommodates reasonable requests and notes preferences. As needed, demonstrates knowledge of specialized diets and allergens.
• Communicates directly with back-of-the-house staff to ensure that orders are delivered correctly and special requests are accommodated.
• Exhibits exceptional communications skills and demonstrates ability to get along well with others. Remains flexible and patient when communicating with guests and staff.
• Collects tickets and follow proper cash-handling procedures.
• Promotes a clean, safe and neat environment for guests.
• Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared.
• Promptly addresses complaints or issues; relays relevant information or complaints directly to supervisor.
• Ensures that the dining room is properly set up prior to and after the service period; keeps area clean and neat while meeting established sanitation standards.
• Operates a variety of equipment, including fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines.
• Works with staff of other departments to perform job duties during special events and functions.
• Performs other duties as assigned.

Benefits

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed