Toledo Complex Food & Beverage - Suite Supervisor

ASM Global • Toledo, OH

1d • Onsite

About The Position

The Toledo Complex includes both the Huntington Center and the Glass City Center, and this role provides operational support across both locations. The Suite Supervisor is responsible for overseeing the day-to-day operations of premium suite services while ensuring the highest level of guest satisfaction and compliance with company standards. This role provides leadership and direction to suite staff, maintains operational efficiency, and supports exceptional food and beverage service throughout all events.

Requirements

• High school diploma or equivalent required; some college preferred.
• Must be at least 18 years of age.
• Strong organizational skills with excellent attention to detail and the ability to prioritize effectively.
• Knowledge of state and local health requirements related to food handling and alcohol service.
• Ability to multitask in a fast-paced, team-oriented environment.
• Fluent in spoken and written English.
• Ability to lift and carry up to 50 pounds and move items up and down stairs and ramps.
• Willingness to work extended hours, including nights, weekends, and holidays.
• Physical ability to perform assigned tasks including reaching, bending, stooping, pushing, pulling, and standing for extended periods.
• Ability to remain professional and guest-focused in high-volume event environments.

Nice To Haves

• Strong communication skills
• Teamwork and collaboration
• Reliability and accountability
• Organization and attention to detail
• Sense of urgency
• Safety awareness
• Guest-service mindset

Responsibilities

• Assist with staffing, scheduling, training, coaching, and counseling of suite staff.
• Supervise daily suite operations while engaging directly with guests to ensure a premium guest experience.
• Maintain and control high-volume food and beverage inventory.
• Train and enforce responsible alcohol service practices in compliance with company policies and legal regulations.
• Develop and uphold standards for guest service, sanitation, presentation, and food quality.
• Ensure all cash-handling, inventory, and operational procedures are properly documented and enforced.
• Collaborate with team members to maintain company service standards, inventory controls, and cash-control procedures.
• Conduct audits of inventory and product levels, research discrepancies, and complete reconciliations as needed.
• Support overall premium hospitality operations and assist with additional responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED