Suitability Team lead

Athene•West Des Moines, IA

About The Position

This role supports the Suitability and New Business functions related to processing, quality review and reporting. The Team Leader provides work direction to a team to assure that all work is completed within time and quality service standards. Monitors the workflow throughout the day and makes adjustments as necessary to meet deadlines. Functions as a technical guide to the team and to peers and is considered a subject matter expert. May lead or participate in special projects by clearly and concisely defining the project scope, assigning duties, measuring progress and implementing change.

Requirements

Bachelor’s degree or equivalent experience
3+ years minimum of related experience required
Experience with life, annuities and/or financial services products required
Must be able to communicate effectively using verbal and written methods, while explaining concepts and processes to a diverse customer base

Nice To Haves

Experience in annuity computer systems preferred

Responsibilities

Providing coaching and mentoring to staff
Helps set priorities for the team
Partners with manager to provide performance feedback, escalating performance concerns; documents the behaviors and participates in interviewing and selection of new team members
Delegates work and assigns responsibilities to the team
Provides explanations and answers related to processes, regulations, etc
Provides information or explanations of Athene products and service
Documents processes and appropriate information as needed
Serves as a technical resource for the team and internal customers and leadership
Formulates correspondence with customers through both verbal and written methods
Handles escalated calls and inquiries and compiles file work in a professional manner
Assists and/or leads special projects within the department