Suitability Principal

MassMutual•Springfield, MA

6d•Hybrid

About The Position

As a Suitability Principal, you will conduct back-office reviews and provide firm acceptance of new business submissions, as well as suitability reviews for accounts clearing through National Financial Services (NFS) as well as accounts held directly with various sponsors/carriers. In this role—and in all roles at MassMutual—you will demonstrate accountability, agility, inclusivity, business acumen, and courage, even in difficult situations. We also highly value strong communication skills, a passion for learning, leadership, resilience, and self-awareness. The MML Investor Services (MMLIS) Society1851 Wealth Management Team provides white-glove, concierge-level operational support and service to our top-tier Wealth Management advisors. We review and process all MMLIS new business for these advisors and facilitate most post-account-opening functions. Our strategy is to grow and retain our most successful and influential advisor population nationwide by providing an operational experience that is laser-focused on making it easy to do business with us. We provide tailored telephone support and partner closely with all Service and Operations areas within MMLIS, including MMLIS Product, MMFA Leadership, Legal, and Compliance.

Requirements

FINRA Series 7 & 24 required at time of application
2+ years MMLIS experience and / or 3+ years experience conducting suitability
High School Diploma/GED/HiSET

Nice To Haves

3+ years MMLIS experience and / or 4+ years experience conducting suitability reviews within the Alternative Investment space
Ability to work in a fast-paced, ever-changing environment
High degree of ownership and sense of urgency
Superior customer service skills
Excellent interpersonal skills; a collaborative, self-motivated approach; patience; and an approachable style
High aptitude for effective problem resolution
Strong organizational and time-management skills
College degree preferred, with a concentration in business or finance
Passion for embracing business process improvement opportunities
Must be able to think independently and tactfully challenge the opinions of others

Responsibilities

Conduct back-office reviews and provide firm acceptance of new and existing submissions related to primarily: brokerage, advisory, variable annuity, and to a lesser extent various other lines
Review registered representatives’ trading activity by applying supervisory control procedures and firm policies.
Develop subject-matter expertise across the new business lines referenced above, including a solid understanding of the firm’s platforms and systems.
Determine the root causes of issues, develop solutions, and, when appropriate, resolve matters independently without management supervision
Implement and manage the firm’s operational and supervisory procedures
Communicate effectively with registered representatives, agency personnel, and internal business partners, including Compliance, Field Inspection, and Regional Supervisory Directors.
Perform specialized regulatory reviews of securities, such as options and municipal securities, as needed.
Resolve complex issues that require advanced critical thinking.
Consult with registered representatives, Agency Supervisory Officers, and Regional Supervisory Directors, providing guidance on suitability concerns and requirements
Consistently identify trends and report risk-mitigation measures to management.