Success Plan Manager - Specialist - Public Services

SAP•Edgmont Township, PA

11h•$107,300 - $230,600•Hybrid

About The Position

This role involves managing customer engagements end-to-end, establishing trust, communicating clearly, and delivering outcomes that matter. The Success Plan Manager will own what they deliver and is responsible for managing SAP service engagements across their portfolio, focusing on trusted relationships, governance, issue resolution, and real customer value. The position is for a professional, regular full-time employee in consulting and professional services, with expected travel between 0-70%.

Requirements

8+ years managing SAP service engagements, understanding customer goals, implementing governance, and keeping delivery aligned to business outcomes.
Customer success management skills from hands-on delivery and a track record of driving satisfaction and adoption.
The ability to establish and sustain trust with stakeholders at all levels, including C-suite.
Clear, effective communication, translating technical progress into business language and keeping stakeholders informed under uncertainty.
Discipline in time-boxed engagements, with structured 90-day cycles, clear milestones, tight scope, and a focus on visible value delivery.
Value management awareness, tracking the business value of SAP solutions and helping customers own their ROI.
Familiarity with SAP BTP and cross-system integration, with the grounding to engage in technical solution conversations.
Demonstrated Core AI Skills: Agentic AI, Context Engineering, AI-Assisted Automation, AI Adoption Capability, and AI Output Quality Assurance, assessed via a Codility take-home assignment.
Emotional intelligence and sound problem-solving, reading dynamics, managing pressures, and finding applicable paths through delivery challenges.

Responsibilities

Develop engagement strategies aligned to customer goals and business needs.
Implement governance models that drive accountability and momentum, anchoring satisfaction, risk tracking, and issue resolution.
Maintain stakeholder relationships at all levels, including C-level, reinforcing trust and keeping programmes on track.
Identify and address issues quickly, minimising disruption and keeping delivery moving.
Track and communicate value realisation, helping customers articulate their SAP investment impact.
Run time-boxed engagements with clear milestones, fixed scope, and a focus on rapid, tangible value delivery.
Integrate AI tools into your daily workflow, including agentic AI, prompt engineering, and AI-assisted prototyping, to accelerate customer outcomes.