Success Navigator, Continuing Education Programs

Montgomery Community College•Troy, NC

About The Position

The Success Navigator supports students throughout the student lifecycle in Montgomery Community College’s Continuing Education Department, including admissions, onboarding, registration, advising, success coaching, and retention. Programs supported include College and Career Readiness (CCR), Health & Public Safety, Heritage Crafts, short-term Gunsmithing, and other short-term workforce or personal enrichment programs. The role provides students with a quality initial experience, connects them with institutional resources, and maintains accurate, timely student data in LEIS, ADVANSYS, Colleague, and related reporting systems. The Success Navigator works closely with the Dean, Directors, Assistant Registrar, Continuing Education staff, and, as appropriate, Success Navigators serving curriculum programs. The position participates in professional development related to student information systems and portals, admissions, financial aid, career assessments, advising, and registration. The position is primarily office-based and involves regular use of computers, phones, and other equipment. It requires occasional evening and weekend work for recruitment, community engagement, and college events, participation in mandatory graduation activities as assigned, and service on a rotating Weekend Warrior on-call schedule 1–2 times annually. Montgomery Community College provides equal employment opportunities and prohibits discrimination and harassment on protected grounds.

Requirements

Bachelor’s degree in education, counseling, human services, or a related field from a regionally accredited institution.
2–4 years of experience in higher education or student services, including advising, admissions, and student success support.
Experience with student information systems such as Colleague, LMS, or LEIS and maintaining accurate student records.
Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Ability to build and maintain relationships with students, faculty, staff, and community partners.
Strong organizational, multitasking, and prioritization skills, with the ability to work independently or collaboratively in a fast-paced environment.
Critical thinking, problem-solving, and sound decision-making abilities.
Effective written, oral, and interpersonal communication skills.
Ability to sit or stand for extended periods and perform repetitive hand and arm movements for data entry.
Ability to occasionally lift materials or equipment weighing up to 15 pounds.
Visual and auditory ability to read, use computer screens, and communicate effectively with students, staff, and faculty.
Availability for occasional evening and weekend hours and assigned mandatory graduation activities.

Nice To Haves

Master’s degree preferred.
Experience in CCR or Continuing Education programs.
Experience with retention initiatives.
Bilingual English/Spanish skills.

Responsibilities

Serve as the initial and primary contact for prospective students throughout onboarding.
Assess prospective students’ admission data, including test scores, required TABE levels, placement information, transcripts, and other documentation.
Facilitate initial onboarding and support pre-testing coordination with the proctor and students.
Explain admissions policies and procedures, respond to inquiries, maintain contact with prospective students, and help them complete application materials and related steps, including financial aid, placement, advising, registration, transfer information, and payment.
Teach students to navigate student portals, electronic forms, and other college IT resources; maintain current knowledge of student resources and procedures.
Help students select educational programs suited to their interests, needs, and abilities, and administer introductory online career assessments as needed.
Provide initial and ongoing academic advising, including course planning, admissions and registration support, information about support programs and services, and records of advising contacts.
Provide information about course offerings and send reminders about course availability, sessions, and changes to dates, times, or locations.
Conduct advising and information sessions for prospective and current students.
Participate in recruitment activities, community engagement, student events, and new student orientation.
Provide student success services, respond to inquiries professionally and promptly, and facilitate workshops and training as needed.
Collaborate with Continuing Education Services, Student Services, and other college areas to support student success and provide accurate, timely information.
Conduct proactive outreach and ongoing coaching for an assigned student caseload, connect students to resources, track progress, and flag issues affecting academic success.
Respond to faculty-submitted and automatically generated alerts and identify at-risk students using reports, retention software, and data; also manage a limited caseload of curriculum students.
Maintain applicant status and accurate student records in LEIS, ADVANSYS, Colleague, and other data systems.
Track enrollment, attendance, course completion, and assessment results; maintain documentation for audits and compliance.
Ensure data accuracy for state audits, program evaluation, and funding metrics; collaborate with the Registrar’s Office on data preparation for the Institutional Completion Report (ICR).
Assist with audits and program evaluations by providing accurate data and documentation.
Attend assigned academic department and other appropriate meetings to remain current on policies and procedures.
Complete annual professional development requirements and serve on college-wide committees as requested.
Follow and support college activities, policies, and procedures; perform other duties assigned in support of the college’s mission and goals.
Serve on the rotating Weekend Warrior on-call schedule 1–2 times annually, including opening classrooms and addressing issues that arise.
Participate in mandatory graduation ceremony activities as assigned.