Success Enablement Spec

HMH

1d • Remote

About The Position

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities. HMH serves more than 50 million students and 4 million educators in 150 countries. The Enablement Specialist will work collaboratively with various HMH teams to ensure shared knowledge content is up-to-date and accurate for staff and customer consumption. The Enablement Specialist is responsible for supporting the development, maintenance, and delivery of training assets through HMH’s customer and internal training programs. This includes new hire training, ongoing product and process training, and any identified supplemental training needs. The Enablement Specialist must be a confident presenter capable of managing a class and delivering material in an effective manner. This position requires staying up-to-date with adult learning methodologies, technical writing, and HMH products to create effective and high-value training. Familiarity with using generative AI to create high quality content, and willingness to learn is required.

Requirements

• Function as a member of an Agile / Scrum team with proficiency in Agile / Scrum best practices
• Entry level understanding of, and experience with, HMH’s products and services
• Understanding and ability to apply adult learning principles
• Ability to meet tight timelines
• Strong presentation and writing skills to support live and recorded presentations
• Strong video presentation and editing skills
• Skill in using Generative AI to create high quality content
• Experience developing user centric content
• Ability to create meaningful and engaging PowerPoint presentations
• Ability to produce thorough and complete documentation
• Ability to work independently as well as a contributing team member
• Excellent listening skills and a commitment to communicate clearly, completely, and in a timely manner
• Ability to partner with quality evaluators and develop strategies to support staff development opportunities
• Ability to partner with leadership to develop strategies in support of enablement goals
• Ability to organize effectively, determine priorities, and move work forward
• Willingness to accept coaching to remove barriers to effective working relationships
• Strong technical writing skills
• Must be able to perform the physical and intellectual requirements of the role, with or without accommodation
• Exceptional skills in enabling customers and staff, and in maintaining long-term supportive relationships

Nice To Haves

• Bachelor’s degree in related field preferred, or an equivalent combination of education and experience will be considered in lieu of a degree
• Experience with HMH products and services
• Minimum 3 years providing training and/or mentoring adult learners
• Minimum 1 year leading multi-learner live training sessions
• Minimum 1 year leading multi-learner partner facing training sessions
• Experience with various authoring tools including Adobe Creative Cloud, Articulate 360, Articulate Rise, MadCap Flare, CAMTASIA, or similar tools

Responsibilities

• Work as a part of an Agile Scrum team.
• Assist in creating interactive and engaging instructor led and online training courses.
• Revise, update, and maintain training courses.
• Perform technical review and quality testing of completed courses.
• Co-facilitate customer-facing product training.
• Adhere to HMH brand, image, and style guidelines in media asset development.
• Schedule and deliver training plans on a defined timeline for HMH staff in-person and in a virtual environment.
• Maintain current knowledge of HMH products.
• Understand and demonstrate proficiency with various teams’ processes and procedures for successful training of staff.
• Periodically evaluate training modules and programs for effectiveness and implement improvements.
• Actively participate in team meetings, projects, and other initiatives to ensure collaboration, visibility, and support to teams.
• Perform other duties as assigned to ensure the success of the team and the entire organization.
• Utilize AI to create and refine instructional content.
• Travel up to 10%.
• Coordinate and lead the development of interactive and engaging instructor-led, online, and video-based learning courses.
• Contribute to the development and maintenance of instructional design and development standards.
• Leverage best practices in knowledge-centered service to enable teams.
• Schedule and deliver standard curriculum plans on a defined timeline for customers and HMH staff.

Benefits

• Salary Range - $65,000 to $75,000. Our salary ranges are based on national averages. We have wide ranges so we can be flexible and determine compensation based on a number of factors including the candidate’s skills, experience, education, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees