Client Success Enablement Trainer

Fooda•Chicago, IL

1d•Onsite

About The Position

Fooda, founded in 2011, pioneered the concept of rotating popup restaurants inside offices to solve the lunch problem for office workers. Today, Fooda operates in 45 cities, has served over 100 million meals, and continues to grow rapidly. Powered by technology and a network of 1500+ restaurants, Fooda provides unique food programs to companies, office buildings, hospitals, schools, and distribution centers, aiming to make workplace food programs enjoyable for employees. Fooda is seeking a Client Success Enablement Trainer to develop, deliver, and scale training for its Client Success teams. This role reports to the Director of Corporate Operations and involves owning new hire onboarding, creating and maintaining training content, and driving ongoing education across the organization. The trainer will collaborate with cross-functional teams to ensure Client Success team members are confident and prepared. Additionally, this position supports operational excellence through knowledge management, internal support systems, and enablement for new tools and processes. It is a highly collaborative role that requires 10–20% travel.

Requirements

Minimum of 3 years' experience in client success, operations, or a related field
Experience in training, enablement, and onboarding
Experience and/or strong desire to work in a fast-paced, high-growth environment
Fundamental understanding of what a great client experience looks and feels like in a tech-enabled services, marketplace, and/or services business
Proficiency in Microsoft Office Suite, training platforms and analytics tools
Strong communication skills and ability to simplify complex topics
Experience creating training content (written, video, or live sessions)
Highly organized and proactive with strong time management skills
Collaborative and comfortable working across teams
Curious, adaptable, and motivated to continuously improve
Self-starter who loves process, standardization and who works fast with careful attention to detail

Responsibilities

Lead onboarding for new Client Success hires, including managing a structured 60–90-day training program
Partner with hiring teams to ensure training aligns with real-world expectations and role needs
Create and maintain training content, including playbooks, documentation, and training videos
Deliver ongoing learning sessions and topic refreshers for Client Success teams
Own and maintain internal documentation and the support knowledge base and operational ticket queues
Support rollout and adoption of new tools, systems, and processes through training and enablement
Contribute to broader Corporate Operations projects and initiatives as needed