Success Coach

Tarrant County College District•Portland, OR

1d•Onsite

About The Position

This role is responsible for coaching prospective and First Time In College (FTIC) students through the enrollment process by providing guidance related to educational planning, career pathway selection, and access to College resources that support student success.

Requirements

Bachelor’s degree and one (1) year’s working experience related to the Essential Performance Requirements; or any equivalent combination of education and work-related experience
Knowledge of student success, enrollment, retention, and educational support practices
Knowledge of career exploration resources and career pathway selection processes
Knowledge of College academic programs, student services, and campus resources
Skilled in excellent customer service and interpersonal relationships, including strong listening, verbal, and written communication
Skilled in presenting workshops and delivering information to students and groups
Skilled in using computer applications and enterprise systems, including the Microsoft Office suite
Skilled in working effectively with students from diverse backgrounds
Ability to assist students with enrollment, educational planning, and career pathway exploration
Ability to work effectively in a collaborative environment
Ability to work flexible hours that may include evenings and weekends

Nice To Haves

At least one (1) year’s working experience working with First Year Experience programs in a community college environment
At least one (1) year’s working experience with career interest inventory testing procedures and outcomes
Multilingual in language(s) beyond English

Responsibilities

Conducts pre-enrollment workshops
Educates students on the steps necessary to complete the enrollment process
Works closely with the Registrar and Financial Aid offices to assist students who are entering the College
Utilizes career and education tools to assist students with career information related to students’ interests and aptitudes (e.g., MyPlan, Career Coach)
Assists students with career pathway selection by answering questions, providing information, and providing other support when necessary
Educates students on the academic program steps necessary to successfully complete a certificate or degree program, including how to utilize and navigate online systems and campus information and resources
Provides information regarding student life opportunities, including student activities and organizations on campus as well as other campus resources
Assists in retention activities of the College by supporting advising, counseling services, transfer events, career events, and related activities
Coordinates and presents workshops (i.e., financial literacy, study skills, etc.) for all students
Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
Supports the mission, values, goals, and principles of the College
Works under the supervision of the assigned campus leader
Performs Other Related Tasks as Required